What separates Don Neal from his peers is that he practices what he preaches. He is an internationally recognized expert on the subjects of customer relationship management, customer loyalty, and designing a customer centric approach to profitable growth. Currently executive vice president of Leading Authorities Inc. and former president of Echelon Marketing Group, his clients have included Mercedes Benz, Marriott, Net Jets, Harvard University, and Microsoft. In addition, he recently served as managing director and chief marketing officer of consumer & commercial practice at Marsh & McLennan, a leading professional services company.

Setting a new industry standard. Don Neal has spent the past 25 years building profitable businesses in consumer and business-to-business markets in industries such as automotive, retail, financial services, and media among many others. Don Neal also served leadership roles at Omnicom's Rapp Collins Worldwide office in New York; was CEO of Focalpoint Marketing Inc., and cofounder of Hallmark Cards Loyalty Group. Don Neal has served on the faculty of the American Marketing Association, the Bloch School of Business, the Direct Marketing Association, and the National Center for Database Marketing. Don Neal is an internationally recognized speaker, serves on the board of SageFire and is a prominent figure in the Washington DC non-profit community.

His experience includes the design and implementation of integrated advertising, marketing, technology, loyalty and sales processes based on a customer centric strategy. While at Rapp Collins Worldwide, Don Neal led the strategy and planning for Mercedes Benz, Exxon Mobil, Reuters, and Kaiser Permanente.

A custom-built conversation. Don Neal consistently receives the highest ranking from audiences by speaking directly to the issues that matter most. How does he accomplish this? He takes the time to contact his clients beforehand, in all areas of business, from members of the board to employees of various functions, to ensure a tailored engagement. He uniquely connects with his audience by understanding important, relevant issues and expounding on his 25 years of experience. Don Neal has spoken to groups large and small on 4 continents and has published on the subjects of customer focused marketing, CRM, customer loyalty, and branding.