Former President of Starbucks North America and Starbucks International
Howard Behar is the former president of Starbucks North America and Starbucks International. He joined Starbucks in 1989 as vice president of sales and operations, and grew the retail business from 28 stores to more than 400, by the time he was named president of Starbucks Coffee International in 1995.
Under Behar's leadership, Starbucks opened its first location in Tokyo in 1996, then introduced the Starbucks brand across Asia and the United Kingdom. He retired as president of Starbucks North America in January 2003, but continues to serve in an advisory capacity and to coach leaders at all levels. He was a member of the Board of Directors from 1996 - 2008. Since his retirement he has written a book It's Not About the Coffee that describe his leadership principles.
Behar serves on several other boards, including Anna's Linens, The Gap Inc., Jewish Family Service of Seattle, Washington State Budget and Policy Center and Board of Advisors at Rosewood Capital. He lives in Seattle with his wife, Lynn.
The new LAI Capabilities Brochure is here. Get yours today.
Order Now
Travels FromWashington Local Fee Range$15,001.00 to $20,000.00 West Cost Fee Range$15,001.00 to $20,000.00 East Cost Fee Range$15,001.00 to $20,000.00
This specific fee falls within this range. Ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact your Leading Authorities representative.
Expert on Customer Interaction and Experience
Co-author of The Experience Economy, James Gilmore advises companies on how to turn their goods and services into a remarkable experience for the consumer. He discusses the concept of mass customization and helps businesses envision new possibilities for engaging customers and finding new sources of revenue.
Former Vice President of Starbucks, Co-founder of Ethos Water and CEO of GOOD Worldwide, Inc.
Cofounder of Ethos Water and a former vice president of Starbucks Coffee, Jonathan Greenblatt is an acknowledged thought leader on ethical branding and social entrepreneurship.
Founder and Former CEO of Travelocity, Chairman of Kayak.com
He challenges executives to stretch the limits of their imagination by giving real-life examples of how old economy businesses can turn their strengths into valuable online features.
Customer Experience Expert
With his trademark energy and charisma, Scott McKain shares the secret of what customers really want and how marketing and sales set the scene for customer retention. By explaining his business philosophy based on customer experiences, McKain illustrates why all business is show business.