Expert on Customer Service and Competitive Strategy
Joe Calloway is a business author, restaurant owner, and branding consultant whose client list reads like a “Who’s Who” in business from newspapers in Sweden, hotels in Great Britain, and computer companies in South Africa to world brands like BMW and IBM. He is a performance expert who helps people and companies think competitively, improve constantly, and act decisively.
Calloway is on the faculty of the Center for Professional Development at Belmont University. He is also a partner in Mirror, an award-winning restaurant in Nashville, which was recently featured on television’s Food Network. Calloway is represented for lectures by Leading Authorities, Inc., based in Washington, D.C.
Sales And Marketing Management Magazine called Calloway “an expert on developing customer focused teams,” and a National Customer Services Advisory Board called Calloway “one of the most innovative and compelling people in the service industry.”
He is the author of four ground-breaking business books including the best-selling Becoming A Category of One, which received rave reviews from The New York Times, Retailing Today, Publishers Weekly and many others. It was released in 2003 and was hailed by Publishers Weekly as “a no-nonsense guide to beating the competition.” Indispensable: How to Become the Company Your Customers Can't Live Without, was released in 2005, and received acclaim from critics and business leaders. His latest book is Work Like You’re Showing Off!
Joe has been inducted into the Speakers Hall of Fame, but he doesn't really do "speeches." Instead, Joe actively engages people in conversations to challenge assumptions and create new ways of thinking. Joe Calloway speaks frequently on business competition, and he is known as a straight-talking expert on how to compete and win in today’s marketplace.
Joe believes that when you change your mindset, you change your results, and he has helped hundreds of companies develop cultures that improve performance.
Joe is a partner in Engage Consulting Group and is also a partner in BizVideos, a company that produces short business videos for use in meetings and corporate events.
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“Becoming a Category of One” Keynote Workshop – What Extraordinary Companies Do – and How They Think – to Create and Sustain Success. How do some companies create and sustain success year after year? It's their mindset. Top performers think about business differently, and this mindset is available to anyone. Based on Joe Calloway’s ground-breaking book, Becoming a Category of One, this is an interactive work session that gets your people actively engaged with Joe, with each other, and with the ideas that will clearly differentiate you from your competition.
The Category of One mindset is:
Looking at your business with new eyes. Learn from success outside your industry for fresh thinking and everyday innovation.
We always have to get better. Constant, relentless, daily improvement has to become ingrained in what you do. Don't think like an expert – it closes your mind to possibilities. Think like a child. New ideas come from having a beginner's mind – not from thinking you already know how it’s done.
Do what customers value most and do it better than anyone else. Improve and innovate close to the customer. If you win inside the box – you win the whole game.
Whoever the customer loves most leads the market. Do you want your customers to love doing business with you? Of course you do. It’s the ultimate competitive advantage. To be a market leader you have to create emotional connections with customers.
Help the other guy win. Business is a cooperative, collaborative endeavor. Top performers create reverse paranoia – everyone’s out to help them.
Top performers take action. Great companies have good ideas. Mediocre companies also have good ideas. The difference is that great companies take action on their ideas. People in Category of One companies have a propensity to action.
How Entrepreneurs And Small Businesses Can Lead, Sell, And Service Their Way To Success with Joe Calloway and Marty Grunder. This is a dynamic session of straight-talking, real world insight into how to create a market-leading team. In 1984, high school student Marty Grunder started a lawn mowing business. Today, Grunder Landscaping Company is a market leader in the midwest. Marty is a highly sought after speaker and consultant on small business growth. Now Marty joins with nationally known business expert and author Joe Calloway to show in clear and simple details how to position your business to take maximum advantage of the economic turnaround. The days of playing defense are over. Move forward with practical ideas from Joe and Marty on how to build business now. (Come prepared to challenge your thinking, engage, and take action!)
Onstage Conversations with Joe Calloway. Often cited as “the best part of the conference,” Joe Calloway is also available to interview key leaders, speakers, and top performers in onstage conversations.
Travels FromTennessee Local Fee Range$15,001.00 to $20,000.00 West Coast Fee Range$15,001.00 to $20,000.00 East Coast Fee Range$15,001.00 to $20,000.00
This specific fee falls within this range. Ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact your Leading Authorities representative.
“We can’t thank you enough for your contribution to the conference. I received a tremendous amount of positive feedback about you and your message of teamwork, differentiation from competitors and the take action attitude. You were entertaining, inspiring and a joy to work with!” Mary Jane Whitaker, Cassidy Turley
“Joe is a master at drilling down to the root cause...the ‘why’ in why we act as we do. His interview of me onstage not only provided deeper insight for the audience, but helped me form a clearer vision of where I can add value for my own clients.” Warren MacDonald, Professional Speaker
“Joe Calloway has helped us make a great company even better. He gets our people to focus on what’s truly important in differentiating from the competition. Joe inspires constant improvement and immediate action, and his ability to engage an audience beyond just 'listening to a speech' makes his presentations truly impactful.” Joe Scarlett, Former CEO and Chairman, Tractor Supply Company
“Having an on-stage conversation with four of our top performers was engaging and thought provoking! Hearing directly from peers on a personal and conversational level had a resounding impact on the entire audience. Brilliant!” Jane Devou, Senior Vice President, TD Bank
“I’ve watched a lot of guest speakers in my career who simply broadcast their message to an audience. Rarely do the guests have the opportunity to become a part of the conversation. Every second of Joe’s time on stage felt like he and the audience were having a very entertaining and informative chat. We all loved it!” Joe Fusco, Casella Systems
“For our group of executives, the joining together of Joe and Chuck was an enormous success. The balance of Joe’s consulting skills together with Chuck’s executive experience has a great dynamic. Their ability to cover topics of importance to our executives worked well with our group. I was amazed at how well the two of them can balance thoughts, bring together ideas, and to work off of each other’s thoughts.” Rod Litke, Chief Operating Officer, CS Week
“Joe really does have the ability to affect transformation for your business as he has done for us.” James Attard, TD Canada Trust
“Everyone raved about your session. Amazing!” Lori Angalich, Astute Solutions
“We are in a dynamic phase of our company's development and your book and presentation are helping make this healthy, productive growth.” Lisa Fisher, Goddard Systems
“Riveting.” Stevie Hughes, Atlantic Coast Expo
“Every second of Joe’s time on stage felt like he and the audience were having an informative conversation. We all loved it!” Michael Goldman, Freeman Creative “Very relevant. You gave people a lot to think about. Which is the best end result...don't you think?” Delta Hotels Canada “I've never seen our leaders more energized!” Nancy Witte, Corporate Meeting Planner “Joe has a unique, interactive style of working with the audience. He does a great job in making a connection with them.” CCC Information Services “You were amazing at our conference – it was truly a success because of you. You’re touched the lives of so many Riverside employees by giving us a new way of thinking and an ‘I can do this’ attitude. Many thanks for a stellar performance.” Lisa Jensen, Riverside Bank
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