Simon T. Bailey

Download Speech Topics: Simon T. Bailey's Speech Topics

Brilliant Service Is the Bottom Line. This program unleashes a fresh way of thinking about customer service by starting a process that will transform your organization's culture into one that consistently delivers brilliant service. When you teach people how to achieve brilliant service from the inside out, they accept personal responsibility for delivering exceptional service and do the right thing for customers not because they have to but because they want to. They will also become creative, innovative, and proactive in anticipating and satisfying customer needs, and form a powerful force of brand champions for your organization. Building on proven concepts summarized in his handbook of the same name, Simon guides people through the changes in customer service beliefs, thoughts, and behaviors needed at all levels of an organization to transform customer service. This program will help your organization inspire authentic, engaged attention to customer service at every level, create a shared commitment and shared language for addressing customer service, and clear away organizational obstacles and change the culture into a "platinum-setting" environment where brilliant service is delivered every day. This program challenges participants to dig deep, take personal responsibility for their customer service impact, and develop an action plan. The purpose of this program is to engage participants into changing their beliefs about customer service, taking ownership of customer relationships, and adopting the principles and characteristics of brilliant service. Sessions build upon seven Service Beliefisms--fresh ways of thinking about service that can transform your service culture. At the end of this program, participants will be ready to take personal responsibility for brilliant service, leverage authentic, use their unique personality, style, and skills to create authentic interactions with customers, apply four factors critical to creating an exceptional customer experience, master and apply the customer experience process model, and exceed customer expectations and create value every day.

Get a Life: How to Transition from Mere Existence to Meaningful Living. This program is a transformational program designed to help business and professional people redesign their lives from the inside out. It builds on proven concepts from Simon's books and research. Simon guides participants to discover how to make a life instead of just a living, re-examine their beliefs about success and refocus on significance, and release their unique brilliance to make a significant difference in the lives of others. Simon models personal transformation by sharing with others how he cracked the code and turned his own life around after struggling for years with disillusion, defeat,and despair. This program challenges participants to dig deep, develop an action plan, and become personally accountable. It is also equally effective inside corporations and for any group whose members are seeking inspiration, insights, and proven methods for balancing and releasing their professional and personal potential. The purpose of this program is to engage, equip, and encourage each participant to create a life of significant success. Participants learn 10 Success Beliefisms--innovative ways of thinking about success and personal fulfillment. They also take an optional online assessment that identifies their strengths and opportunities in a detailed personalized report, learn a method to create and implement a strategic life plan, and are encouraged to participate in a personal accountability relationship to maintain momentum once the session is over. At the end of this program participants will be able to apply insights to ensure your organization operates in the Zone of Significance, leverage the emotional commitment to goals, initiate, sustain, and nurture relationships that matter in business and life, use a tool to improve partnering conversations and outcomes, create their own strategic life plan, and reconnect to meaningful work that expands their mind and engages their heart.

Releasing Leadership Brilliance. This program is designed to transform the roles of leaders and managers in your organization. Leadership brilliance is about igniting a leadership culture characterized by engaged, connected leaders who are able to share their vision, release control, and enable employees to release their unique brilliance. It also teaches managers to rewrite their roles andengage the talented people already on their team in order to take the organization to the next level, mobilize thinking-intensive workers with a "platinum setting" culture, coach the A-Level players for retention and the B-level players for performance, and minimize the risk of burnout and maximize retention in a demanding, do-more-with-less corporate environment. The program draws on extensive research identifying the obstacles that block brilliance and erode profit potential per employee. The approach is based on Simon T. Bailey's lifetime of professional and personal experience. Simon has been called a true change catalyst that has inspired thousands of people world-wide to find their passion, take action, and make their lives and their organizations more productive. The purpose of this program is to enable participants to discover and develop their brilliance as leaders so they can inspire engaged commitment that enables employees to achieve new levels of productivity and results. This program addresses the following topics: why managing human energy is the key to long-term results, five essential drivers of employee engagement for every organization, the Brilliance Methodology as a pathway to high performance, and high-impact management and leadership behaviors that contribute to a highly engaged workforce. Leaders who attend this program will be ready to create (or refine) and communicate a contagious vision that engages their people, recognize their individual role and responsibilities for fostering engagement, document tangible action steps and their own commitment in an engagement action plan, and serve as a change agent for high performance, encouraging employees to release their brilliance, rekindle their passion, and love their work.

Travels From
Florida

Local Fee Range
$10,001.00 to $15,000.00

West Coast Fee Range
$10,001.00 to $15,000.00

East Coast Fee Range
$10,001.00 to $15,000.00

This specific fee falls within this range. Ranges are presented as a guideline only. Speaker fees are subject to change without notice. For an exact quote, please contact your Leading Authorities representative.