Tommy Spaulding

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The Give/Get Principle. An organization that isn't marked by "relational competence" is marked for extinction. If profit is king, then it now shares the crown. Spaulding believes profits and relationships are essential to building a sustainable and profitable organization. Most people see work relationships as transactional--what can you give me for what I can give you? The relationship begins and ends with the transaction, making it lifeless and hollow. That makes for lifeless and hollow organizations. Spaulding's principles of building authentic and valuable relationships can enrich an organization's culture and its bottom line. He explains why building an organizational culture that values transformational over transactional relationships not only adds value to the bottom line but ultimately increases an organization's ability to achieve its mission while changing the world for the better. Spaulding sees relationships as the currency of the modern economy. The heart of Spaulding's message is that investing unselfishly in the lives of others is the most important thing we can do for the health and success of our personal lives and our organizations. By breaking the transactional nature of business and converting an organizational culture to one built on authentic relationships, organizations can thrive on the benefits of Spaulding's "Give/Get Principle."

The Essentials of Customer Service. Giving unconditionally always benefits the giver, personally and professionally; and the more it's practiced, the deeper it embeds itself in the soul of a culture. Spaulding explains how a selfless attitude in the workplace can--and should--extend to a company's customers and clients. If authentic relationships are the foundation of a workplace culture, then laying that same foundation with your customers can earn their respect, their love and eventually their loyal business. Spaulding teaches his audiences how to shift customer service from a mandated "program or department" to an integral part of the culture of an organization.

Reinvention: Turning a 20th Century Organization into a 21st Century Success. As a success in both the corporate and the nonprofit worlds, Spaulding discusses what it takes to create a meaningful and profitable corporate culture in the 21st Century. Spaulding believes the way to create transformational change on the inside of an organization is to shift the focus outward to other people. By incorporating the philanthropic and cultural mindsets of nonprofit organizations, corporations and profit-driven organizations can tap into the public goodwill enjoyed by the most successful charitable organizations. By focusing their philanthropic efforts and creating their brand around giving, the most successful companies are able to create a vibrant organizational culture, a positive public persona, an engaged work force, and most importantly, an improved bottom line.

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$15,001.00 to $20,000.00

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