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Shake Shack’s Founder on Customer Service

by Maddie Donnelly
Shake Shack’s Founder on Customer Service

NYT best-selling author and restaurateur Danny Meyer’s name has been all over the news this past week as Shake Shack had its NYSE IPO on Friday. The burger joint’s debut was devoured by investors – seeing the price of shares increase 130% and carrying an overall valuation of $1.6B.

The reason Shake Shack saw such explosive growth is exactly why Danny is popular on the lecture circuit. The restaurant business is a hard place to differentiate yourself, but he found a way to do it through exceptional customer service and ensuring that the small things are done consistently and correctly. He shows audiences how to build and sustain a culture of hospitality and innovation while sharing cool, behind-the-scenes stories about food and travel that he relates back to their industry. Watch his presentation.

In addition to Shake Shack, Danny is also the brains behind world-famous restaurants Gramercy Tavern, Blue Smoke, Eleven Madison Park, Jazz Standard, Tabla, and more. He also has philanthropic ties, working with nonprofit organizations to end hunger in the United States.

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