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Customer Experience Speakers

Leading Authorities speakers bureau represents the top speakers on customer experience who have proven that they know what it takes to build a positive customer experience when someone interacts with a business. Whether it is purchasing a product from your company or simply asking someone from your organization a question, these customer service keynote speakers can help guide your company in the right direction in providing the best customer experience possible.

Let us know if you are interested in one of our speakers for your event.

Jim Donald

Co-Chairman of Albertsons, Former CEO of Starbucks, Former CEO of Extended Stay Hotels, & Former CEO of Pathmark Supermarkets

Fees

Local: $35,001 - $55,000*
US East: $35,001 - $55,000*
US West: $35,001 - $55,000*
Europe: $55,001 - $75,000*
Asia: $75,001 and up*

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Jim Donald

Jim Donald – the current co-chairman and former CEO of Albertsons, and the former CEO of Starbucks, Haggen Food & Pharmacy, and Extended Stay Hotels – focuses on innovation, quality, and service. He started his career as a grocer; he was handpicked by Sam Walton to build a supermarket presence for Wal-Mart. He helped Starbucks enjoy record growth and performance and increase its social responsibility commitment. At Extended Stay Hotels, Donald utilizing his reputation for turning around ailing companies. Named one of the “Top 25 CEOs in the World,” he addresses leadership, management, the power of one customer.

Topics & Types

Future of Work International Business Leadership Marketing Relationship Building Retail Turnaround Business Strategy Consumer Behavior Corporate Culture Customer Experience Growth Business Leaders From Major Brands CEOs

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Susan O'Malley

Fmr. Pres. of the Washington Capitals and the Washington Wizards, First Female Pres. of a Professional Sports Franchise

Fees

Local: $20,001 - $35,000*
US East: $20,001 - $35,000*
US West: $20,001 - $35,000*
Europe: $35,001 - $55,000*
Asia: $35,001 - $55,000*

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Susan O'Malley

As the first female president of a professional sports franchise, Susan O’Malley, the former president of Washington Sports and Entertainment, is a pioneer in sports and business. Under her guidance, her company improved its bottom line, as well as its winning percentage, and the Washington Wizards experienced the largest ticket revenue increase and the highest renewal rate in the history of an NBA franchise to date. O’Malley’s illustrious career also included the creation of the MCI Center, which helped revitalize downtown DC. She addresses management, leadership, and marketing.

Topics & Types

Leadership Marketing Teamwork Turnaround Change Management Corporate Culture Customer Experience Diversity, Equity, & Inclusion Business Leaders From Major Brands CEOs Female Business Leaders Female Speakers

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Nick Friedman

Renowned Co-Founder of world-class iconic brands, including international franchise College Hunks Hauling Junk & Moving, Co-Author of “Effortless Entrepreneur: Work Smart, Play Hard, Make Millions,” National TV Personality, and Thought Leader

Fees

Local: $10,001 - $20,000*
US East: $20,001 - $35,000*
US West: $20,001 - $35,000*
Europe: $20,001 - $35,000*
Asia: $35,001 - $55,000*

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Nick Friedman

Over a decade ago, Nick Friedman was just twenty-two when he co-founded the junk removal company College Hunks Hauling Junk with childhood friend Omar Soliman. Started as an idea to earn some extra money over college break, Friedman has turned College Hunks into a multimillion-dollar, national franchise with more than 130 locations – truly demonstrating what it means to be an entrepreneur. After surpassing $1.2 million in revenue the first two years, he became one of the youngest franchisers in America at that time, growing into a national franchise and relocating their headquarters to Tampa, FL. College Hunks has since received numerous accolades including being ranked #30 on Entrepreneur’s ‘Top 500 New Franchises,’ named one of Inc.’s ‘500 Fastest Growing Companies,’ and one of Franchise Magazine’s ‘Franchise 500.’ In speeches, Friedman chronicles his personal entrepreneurial journey from van to franchise, while also motivating and advising audiences to do the same.

Topics & Types

Peak Performance Inspiration & Motivation Leadership Marketing Risk-Takers Sales Teamwork Turnaround Branding Business Strategy Change Management Corporate Culture Creativity Customer Experience Disruption & Digital Transformation Entrepreneurship Generations & Demographics Mental Health, Happiness, & Wellness Authors Business Leaders From Major Brands CEOs

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Omar Soliman

CEO & Co-Founder of College Hunks Hauling Junk and Moving, Best-selling Co-Author of “Effortless Entrepreneur: Work Smart, Play Hard, Make Millions,”, TV Personality, Growth Hacker for World Class Organizations, and Thought Leader

Fees

Local: $10,001 - $20,000*
US East: $20,001 - $35,000*
US West: $20,001 - $35,000*
Europe: $20,001 - $35,000*
Asia: $35,001 - $55,000*

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Omar Soliman

Omar Soliman is an American entrepreneur, author, television personality and co-founder of College Hunks Hauling Junk, a junk hauling and moving business headquartered in Tampa, Florida. Soliman has been named Top 30 Entrepreneurs in America Under 30 by INC Magazine, Top 35 Entrepreneurs Under 35 by Bisnow.com, and was the 2018 Ernst and Young Entrepreneur of the Year Award Winner as well as a finalist for Tampa Bay CEO of the Year. He has appeared as a guest on FOX Business News, MSNBC, and ABC's Shark Tank.

Topics & Types

Inspiration & Motivation Leadership Marketing Risk-Takers Sales Teamwork Turnaround Branding Business Strategy Change Management Corporate Culture Customer Experience Disruption & Digital Transformation Entrepreneurship Generations & Demographics Authors Business Leaders From Major Brands CEOs

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Lisa Sun

Founder & CEO, GRAVITAS, Former Associate Principal at McKinsey & Company

Fees

Local: $10,001 - $20,000*
US East: $20,001 - $35,000*
US West: $20,001 - $35,000*
Europe: $20,001 - $35,000*
Asia: $35,001 - $55,000*

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Lisa Sun

Lisa Sun, founder and CEO of GRAVITAS, seamlessly blends stories from her data-driven insights from 11 years at McKinsey & Company and from her experience as an entrepreneur launching an innovative retail brand to offer talks that encourage audiences to choose self-confidence, work to harness their “superpower,” and use gravitas to advance personally and professionally. Sun explores why it’s vital to push past your potential, how to transform an idea into a movement, and why you’ve got to bet on yourself every single day. Sun has always had a passion for style, for inclusivity, and for helping people look and feel their best and was named one of Washingtonian Magazine's Best Dressed Women.

Topics & Types

Innovation Inspiration & Motivation Retail Business Strategy Consumer Behavior ESG & Corporate Social Responsibility Customer Experience Diversity, Equity, & Inclusion Entrepreneurship Mental Health, Happiness, & Wellness CEOs Diverse Voices Female Business Leaders Female Speakers

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Kevin Gaskell

Former Group CEO of BMW GB, Former CEO of Porsche GB, and Former CEO of Lamborghini GB

Fees

Local: $20,001 - $35,000*
US East: $35,001 - $55,000*
US West: $35,001 - $55,000*
Europe: $20,001 - $35,000*
Asia: Please Inquire

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Kevin Gaskell

As CEO of four successful world class brands, and as a serial entrepreneur who has built international companies from nothing more than ‘a good idea,’ Kevin has created over $5 billion in shareholder value and yet has still found time to climb the world’s highest mountains, walk to both North and South Poles, compete in international sport and play in a rock band. His energy and leadership has helped companies including Porsche GB, BMW GB, Lamborghini GB, epyx and EurotaxGlass’s to achieve world class levels of customer service and financial performance. A highly motivational and engaging speaker, he passionately believes that ordinary people can deliver extraordinary results given the invitation to believe in the goal and the opportunity to contribute towards its achievement.

Topics & Types

Leadership Retail Turnaround Branding Business Strategy Change Management Consumer Behavior Corporate Culture Customer Experience Entrepreneurship Growth Business Leaders From Major Brands CEOs

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Charlotte Pearce

Millennial Entrepreneur & CEO of thriving business Inkpact

Fees

Local: Under $10,000*
US East: $20,001 - $35,000*
US West: $20,001 - $35,000*
Europe: Under $10,000*
Asia: Please Inquire

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Charlotte Pearce

Millennial, award-winning entrepreneur, CEO of Inkpact and women-in-tech ambassador. Charlotte is an inspiring and motivational speaker whose mission is to bring delight and connection to the heart of business communications. Using innovative and disruptive tech, Inkpact, successfully transforms digital email campaigns into beautiful, handwritten notes at scale. The letters are written by hand, by a freelance community of scribes - The Scribe Tribe, who make up the heart of the business. The thriving community of over 100 UK and US based creative freelancers leverage the flexible working hours and equal opportunity employment to earn in their spare time whilst doing work they love. Inkpact has recently launched a successful salesforce app allowing businesses to scale thoughtfulness at the touch of a button. Charlotte is a passionate and energetic leader who leads with heart. She has built a flexible and collaborative culture internally, provides work to those who prefer flexibility and has revolutionized the depth of connection companies can experience with their customers, through the power of innovative tech and human heart. Expertise: Charlotte is on a mission to connect the head and the heart of business and to drive innovation in the way humans and technology co-create meaningful experiences and lasting business relationships.

Topics & Types

Innovation Inspiration & Motivation Marketing Technology Branding Business Strategy Creativity Customer Experience Entrepreneurship Generations & Demographics CEOs Female Business Leaders Female Speakers

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Joseph Pine

Expert On Experience Staging & Mass Customization

Fees

Local: $10,001 - $20,000*
US East: $10,001 - $20,000*
US West: $10,001 - $20,000*
Europe: $10,001 - $20,000*
Asia: $20,001 - $35,000*

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Joseph Pine

A creative mind dedicated to helping businesses develop new ways to deliver customer values, Joseph Pine is the co-author of numerous books including The Experience Economy. Pine is a marketing expert who illustrates the importance of creating unique interactions and experiences for consumers in order to drive revenue and growth. He consults with numerous Fortune 500 companies and start-ups around the world, helping them embrace the ideas and frameworks he writes about, develop concepts for creating more economic value, and see those concepts become reality. In his speaking and teaching activities, Pine has addressed both the World Economic Forum and TED and has been a Visiting Scholar with the MIT Design Lab and a Visiting Professor at the University of Amsterdam.

Topics & Types

Business Strategy Consumer Behavior Customer Experience Marketing Sales Authors TED Speakers

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James Gilmore

Expert on Customer Interaction and Experience

Fees

Local: $10,001 - $20,000*
US East: $10,001 - $20,000*
US West: $10,001 - $20,000*
Europe: $10,001 - $20,000*
Asia: $20,001 - $35,000*

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James Gilmore

James Gilmore is an expert on innovative thinking and the experience economy. As co-author of The Experience Economy, James Gilmore advises companies on how to turn their goods and services into a remarkable experience for the consumer. He discusses the concept of mass customization and helps businesses envision new possibilities for engaging customers and finding new sources of revenue.

Topics & Types

Consumer Behavior Customer Experience Marketing Authors

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Steve Robinson

Former Chief Marketing Officer & Executive Vice President of Chick-fil-A

Fees

Local: $20,001 - $35,000*
US East: $20,001 - $35,000*
US West: $20,001 - $35,000*
Europe: $35,001 - $55,000*
Asia: $35,001 - $55,000*

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Steve Robinson

Steve Robinson served as the Chief Marketing Officer of Chick-fil-A, the nation’s most profitable food chain, from 1981 to 2015. Responsible for overseeing all of the brand’s traditional marketing support, advertising, brand development innovation, menu innovation, and hospitality strategies, he was integrally involved in the company’s incredible growth trajectory. Robinson helped take the chicken chain from 184 stores and $100 million in annual revenue when he assumed his position, to more than 2,100 stores and $6.8 billion in annual sales upon his retirement. He is credited with identifying and rolling out the company’s “Eat Mor Chikin” branding and campaign, which is now recognized worldwide. He is also the author of the new book, Covert Cows and Chick-fil-A: How Faith, Cows, and Chicken Built an Iconic Brand, due out in Spring 2019. He offers insights on building brand loyalty, creating a unique brand culture that stands out in a crowded global marketplace, and why success and culture are often so tightly linked.

Topics & Types

Leadership Marketing Branding Consumer Behavior Corporate Culture Customer Experience Growth Authors Business Leaders From Major Brands

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Bran Ferren

Former President of Research and Development at Walt Disney Imagineering

Fees

Local: $20,001 - $35,000*
US East: $35,001 - $55,000*
US West: $35,001 - $55,000*
Europe: $55,001 - $75,000*
Asia: $75,001 and up*

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Bran Ferren

Bran Ferren is a designer and technologist working in entertainment, product development, engineering, architecture, and the sciences. He is former president of research and development, and creative technology for Walt Disney. Once known for entertaining millions by creating special effects for Hollywood, theme parks and Broadway, Applied Minds co-founder Bran Ferren now solves impossible tech challenges with previously unimaginable inventions. He has been named one of the “100 Most Creative People in Business” by Fast Company.

Topics & Types

Innovation Technology Creativity Customer Experience Disruption & Digital Transformation Business Leaders From Major Brands TED Speakers

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Dustin Garis

Brand Innovator, Customer Experience Pioneer, Formerly Chief Troublemaker at Procter & Gamble, Coca-Cola & AMEX

Fees

Local: $20,001 - $35,000*
US East: $20,001 - $35,000*
US West: $20,001 - $35,000*
Europe: $20,001 - $35,000*
Asia: $35,001 - $55,000*

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Dustin Garis

Hailed as "Chief Troublemaker" by some of the world's largest corporations, Dustin Garis is a master of blending innovation and marketing together. His disruptive ideas have been put into play with companies all across the globe, including P&G, Coca-Cola, and many others. With his unique background and larger-than-life personality, Garis helps businesses across industries to deliver new and exciting products and services to consumers.

Topics & Types

Innovation Inspiration & Motivation Leadership Marketing Retail Social Media & Social Networking Branding Change Management Consumer Behavior Creativity Customer Experience Disruption & Digital Transformation Future Trends Generations & Demographics Business Leaders From Major Brands

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Dex Hunter-Torricke

Head of Communications, Oversight Board for Meta, Former Head of Communications at SpaceX, Executive Communications Manager at Facebook, and Executive at Google

Fees

Local: $10,001 - $20,000*
US East: $20,001 - $35,000*
US West: $35,001 - $55,000*
Europe: $20,001 - $35,000*
Asia: $20,001 - $35,000*

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Dex Hunter-Torricke

Dex Hunter-Torricke has managed communications for leaders and organizations working at the heart of global change. From 2012 to 2016, he led the executive communications team at Facebook and served as speechwriter for Mark Zuckerberg. Prior to Facebook, he was Google's first executive speechwriter, supporting Executive Chairman Eric Schmidt, CEO Larry Page, and other senior Google leaders. Before coming to Silicon Valley, he was a speechwriter and spokesperson for the United Nations. He also led SpaceX's communications team, reporting directly to Elon Musk. He is currently head of communication for the Oversight Board, the independent body that will be making decisions on Facebook and Instagram's most challenging content issues. Dex is passionate about technology, public policy, and storytelling, and in his talks, he helps leaders and organizations craft their messages.

Topics & Types

Future of Work Innovation Marketing Negotiation Social Media & Social Networking Sustainability & Climate Change Technology Branding ESG & Corporate Social Responsibility Customer Experience Future Trends Generations & Demographics Business Leaders From Major Brands College & University Speakers Diverse Voices

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Sekou Andrews

Grammy-Nominated Creator of "Poetic Voice" & Inspirational Speaker

Fees

Local: $55,001 - $75,000*
US East: $55,001 - $75,000*
US West: $55,001 - $75,000*
Europe: $55,001 - $75,000*
Asia: $75,001 and up*

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Sekou Andrews

A school teacher turned actor, musician, two-time national poetry slam champion, entrepreneur, and award-winning poetic voice, any given day may now find Sekou keynoting at a leadership conference, helping a Fortune 500 company with brand messaging, or even performing pieces for Barack Obama in Oprah’s backyard. Sekou is the creator of Poetic Voice, a new, cutting-edge speaking category that seamlessly fuses inspirational speaking with spoken word poetry to make messages more moving and memorable. For over 15 years, Sekou Andrews has been helping the world’s largest organizations deliver relevant information with riveting inspiration through an innovative, unconventional category of speaking called “Poetic Voice.”

Topics & Types

Innovation Inspiration & Motivation Corporate Culture Customer Experience Disruption & Digital Transformation African American Speakers Diverse Voices Entertainment Acts Something Different

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Johnny Cupcakes

Award Winning Entrepreneur, Brand Loyalty & Innovation Expert: Thousands Have Johnny Cupcakes Logos as Tattoos!

Fees

Local: $20,001 - $35,000*
US East: $35,001 - $55,000*
US West: $35,001 - $55,000*
Europe: Please Inquire
Asia: Please Inquire

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Johnny Cupcakes

How do you turn a t-shirt brand that’s sold from the trunk of a rusty car into a global, multi-million dollar business? Johnny Earle transformed Johnny Cupcakes into one of the world’s fastest growing independent businesses. Businessweek named him America’s No. 1 young entrepreneur, and he has been profiled by the New York Times, NPR, MTV, Forbes, Newsweek, the Boston Globe, and INC. By focusing on the customer experience (he wants buying a t-shirt to feel like your birthday), he created such a unique brand that consumers would (and do) line up around the block for his shirts.

Topics & Types

Innovation Marketing Retail Risk-Takers Social Media & Social Networking Branding Customer Experience Entrepreneurship Generations & Demographics CEOs Something Different

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Bring The Talent Of Our Customer Experience Speakers To Your Event

What do our customer experience speakers and your attendees have in common? They’re both looking for the newest and best ways to engage with their audience and provide them with superior customer service. With our customer service keynote speakers, your attendees will learn the newest ways to capture and keep customers returning to do business.

No matter what kind of customer experience speaker you’re after, our team at Leading Authorities, Inc. speakers bureau will help you discover the perfect fit for your event. That means taking your budget, theme, goals, and other factors into consideration when creating a customized recommendation list for you.

To get started, search through our customer experience keynote speakers’ profiles above or contact our team for more speaker information or to book a speaker for your next event or conference today!

To get in touch with a member of our team right away about speakers on customer experience, you can also fill out the form below, email us at Contact@lauthorities.com , live chat with our team online, or call us at 1-800-SPEAKER.

If you are looking for a specific speaker on customer experience not listed above, we still encourage you to contact our team as we specialize in placing hard-to-find and in-demand keynote speakers from all around the world, which may not be listed on our website.

Katie Ledecky

Speaker Paul Ryan

Amy Webb

Ginny Clarke

Customer Experience Speakers