With his trademark energy and charisma, Scott McKain shares the secret of what customers really want and how marketing and sales set the scene for customer retention. By explaining his business philosophy based on customer experiences, McKain illustrates why all business is show business.

Shaun Rein is the author of the best-selling book The End of Cheap China: Economic and Cultural Trends That Will Disrupt the World and the managing director of the China Market Research Group. He is one of the preeminent thought leaders on strategy consulting in China. Millions read his regular column in Bloomberg Businessweek. In an engaging and informative presentation, he details the cultural and economic trends that affect doing business in China, the U.S.-China relationship, and the opportunities arising in one of the world’s fastest growing economies.

A creative mind dedicated to helping businesses develop new ways to deliver customer values, Joseph Pine is the co-author of numerous books including The Experience Economy. Pine is a marketing expert who illustrates the importance of creating unique interactions and experiences for consumers in order to drive revenue and growth. He consults with numerous Fortune 500 companies and start-ups around the world, helping them embrace the ideas and frameworks he writes about, develop concepts for creating more economic value, and see those concepts become reality. In his speaking and teaching activities, Pine has addressed both the World Economic Forum and TED and has been a Visiting Scholar with the MIT Design Lab and a Visiting Professor at the University of Amsterdam.

Ilian Mihov is the professor of economics at INSEAD Singapore and renowned for his expertise in monetary and fiscal policy and economic growth. Repeatedly named INSEAD’s best teacher, he is adept at explaining the current economic environment and what that means for businesses. Mihov is extensively published and frequently appears on networks like BBC and CNBC Asia. He discusses the rapid transformation of the world economy and the rise of emerging economies in Asia.

Hal Becker is a nationally known expert on sales, customer service, and negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, and Cintas. He is the author of "Can I Have 5 Minutes Of Your Time?" which is now in its 21st printing and used by many corporations as their "Sales Bible."

Dan Gregory is a author, educator, and social commentator. He is the President and CEO of The Impossible Institute, an innovation and engagement organisation founded to make what’s not… possible. Dan’s specialization is human behavior – our motives, drives and belief systems, the things that make us buy, the things that make us buy in and the things that pull our strings.

Linda Clemons from Indianapolis, Indiana is the CEO of Sisterpreneur® Inc. Linda is an award-winning and record-setting sales producer as well as one of the top sales trainers in the world in the resort/timeshare industry where clients have generated over two billion in sales. A Body Language Expert trained and certified in Analytic Interviewing and Statement Analysis ™ which is a process used to detect deception.