Event Location: North Carolina
Customer Experience
History

Customer Service Expert & 20 Year Veteran of Disney

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Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today. Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola.

CEO & Founder of Red Shoes Living

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Lonnie Mayne is an internationally recognized keynote speaker, author and executive performance advisor to many of the top brands and most influential leaders in business and community today. He is a former technology and turnaround executive who has developed and advanced the concept of Red Shoes Living into one of the most innovative themes of our times.

Chairman, The Sound Agency

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Julian is a sound and communication expert. He travels the world training people to listen better and create healthier sound. He is author of the books How to be Heard and Sound Business. Julian’s five TED talks have been watched more than 40 million times. His latest, How to speak so that people want to listen, is in the top 10 TED talks of all time. Julian is regularly featured in the world’s media, including TIME Magazine, The Times, The Economist and the BBC. Julian is also founder of The Sound Agency. The audio-branding company asks and answers the question “How does your brand sound?”. The Sound Agency work with some of the world’s biggest brands to improve their sound. Their award-winning work has made headlines internationally. Julian’s love of sound stems from his early experience as a musician. He was a drummer for British brand The Transmitters, amongst many others, and played on their second Peel Session in 1981. Before The Sound Agency, Julian spent 30 years working in advertising and publishing. He founded, grew and sold contract magazine publishing agency TPD. Nowadays, Julian splits his time between London and Orkney, where he lives with his fiancee and youngest daughter

Business Strategy Expert & Best-Selling Author

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Chip Bell is a world renowned authority on customer loyalty and service innovation and has written over 400 articles for business journals and magazines. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote.

Grammy-Nominated Performer, Communication Expert and Business Visionary

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With an unparalleled career that has consistently transcended the boundaries of music, culture and thought leadership, Freddie Ravel toured with Brazilian master Sergio Mendes, directed the legendary band that bridged black and white America - Earth, Wind and Fire, performed on the silver screen with the Queen of Pop - Madonna, rocked stadiums with Afro-Latin-Blues-Rock icon Carlos Santana, performed the Grammys with Prince, cut tracks with Kanye and led the teams behind J. Lo, Jimmy Kimmel and Lady GaGa to become the “Expert’s Expert” on multi-generational integration. As an author, Freddie’s published works with Deepak Chopra on how music and thought cannot exist without silence illuminated that the “pause between the notes” is essential for effective communication. Highlighting the power of listening - whether to clients, colleagues or the signals that nature sends us - would lead to an invitation from the family of Dr. Martin Luther King, Jr. to be a featured author alongside Maya Angelou, Stevie Wonder, Muhammad Ali and Robert Kennedy Jr. in the book, Open My Eyes, Open My Soul. Freddie would later be dubbed the “Keynote Maestro” by the City of Los Angeles for his groundbreaking Life In Tune™ system to “renew the national and international economy.” In constant demand to bring audiences in tune around the world, his clients include IBM, Toyota, NASA, Apple, Blue Cross Health, Google and Prudential Financial Services who call his “ideal balance of Entertainment and Content” essential for businesses and entrepreneurs to transform from dissonance to harmony.

Musician, Author, Internationally Acclaimed Conflict Navigator, Compelling Unifier, and Klan Whisperer

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“How can you hate me when you don’t even know me?” As the only Black Cub Scout marching in an otherwise all-White parade, Daryl Davis formed that simple yet powerful question after he was pelted by rocks, bottles and soda pop cans by a handful of White spectators. This was his first encounter with racism at age ten. Pursuit of an answer led this career performing musician on a surreal journey stemming from a chance encounter with a man who turned out to be a member of the Ku Klux Klan. Seeking to understand, not to change minds or judge, Daryl actually built bridges with leaders from a group that professed hatred for him. Some came to quit the Klan and gave Daryl their robes and hoods when they did. In the process he has unearthed truths about conflict, hate, intolerance, and communication that are valuable today. His extraordinary journey is chronicled in his first book, Klan-Destine Relationshipsand the documentary about his encounters, Accidental Courtesy. As a speaker, Daryl’s impact on audiences is profound –his TEDx talk has over 10 million views.

Senior Political Editor and Correspondent, NPR

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Domenico Montanaro is NPR's Senior Political Editor and Correspondent and appears regularly on-air on NPR’s Morning Edition, All Things Considered, and NPR podcasts, where he delivers non-partisan analysis on national politics, ranging from the Trump administration to key legislation. He has also appeared on CNN, MSNBC, NBC Nightly News and PBS NewsHour.
Topics & Types

Subject of the Oscar-nominated film, “Molly’s Game”, Bestselling Author, U.S. Ski Team Alum, and Host of Award-Winning Podcast, “Torched”

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Molly Bloom is an inspirational keynote speaker, entrepreneur, and bestselling author of Molly’s Game. She is best known for her memoir, Molly’s Game, which was adapted into an award-winning film of the same name by Aaron Sorkin. Bloom’s memoir chronicles her journey from college student to LA waitress to building and operating the largest and most notorious private poker game in the world. Her games featured hundreds of millions of dollars and players like Leonardo DiCaprio, Tobey Maguire, A-Rod, and Ben Affleck. Bloom began her career as a world-class skier. While training as a pre-teen she was diagnosed with severe scoliosis and had to undergo surgery that the doctors said would end her athletic career. A year later, fully recovered, she was back on the slopes. She later joined the U.S. Ski Team and at 21 years old was ranked No. 3 in North America in moguls, but her Olympic dreams would go unrealized as she left the team to pursue other projects. This led her to what she thought would be a year sabbatical in LA. Bloom was finishing her degree in Political Science from the University of Colorado – Boulder, and was in the process of applying to top tier Law Schools, when her assistant job turned her into an accidental entrepreneur, running one of the most exclusive, high-stakes underground poker games in the world, pulling in as much as $4 million per year. What happened next is where her story truly begins. The film Molly’s Game, written and directed by Aaron Sorkin, stars Jessica Chastain (as Molly), Idris Elba, Kevin Costner, Michael Cera, Brian d’Arcy James, and Chris O’Dowd. Bloom has appeared on numerous shows and in media outlets such as Ellen, Vice, The Los Angeles Times, NPR, Vulture, and has been asked to speak at Fortune’s Most Powerful Women, for companies like Blackrock Financial, SiriusXM Radio, and will deliver the 2018 commencement speech at Colorado State University. Bloom is now focused on building WeWork for female entrepreneurs. For years

American Historian, New York Times Bestselling Author, Pulitzer Prize Finalist

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Colin Woodard is one of the most respected authorities on North American regionalism, the sociology of United States nationhood, and how our colonial past shapes and explains the present. Compelling, dynamic and thought provoking, he offers a fascinating look at where America has come from, how we ended up as we are, and how we might shape our future. His American Nations transformed the way many Americans think about their country’s origins, divisions, and vulnerabilities. His riveting talks give unparalleled insights into where America has been, how we got where we are, and how to navigate the path ahead.
Topics & Types

Pulitzer Prize-Winning Washington Post Investigative Reporters, Journalists, & Best-Selling Authors

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Bob Woodward and Carl Bernstein are best known for breaking the Watergate story for The Washington Post, leading to the resignation of President Richard Nixon and setting the standard for modern investigative journalism. For this work, they and The Post were awarded the Pulitzer Prize. Their work has been called “maybe the single greatest reporting effort of all time” by longtime journalism figure, Gene Roberts, and the book they co-authored on their experience, All the President’s Men, went on to become a New York Times best-seller and an Academy Award-winning feature film. 

Emmy Award-Winner, Musician, Workforce Expert, Author

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Clint Pulver is an Emmy Award-winning, motivational keynote speaker, author, musician, and workforce expert. He’s also fun, dynamic, entertaining – and the no-stress speaker clients love to work with. A Professional Drummer for over 20 years, he's played with top headlining fellow musicians in venues like the Vivint Arena, the Stadium of Fire, and the Kodak Theater in Hollywood. In 2010 he founded the UVU Drumline known as the Green Man Group, which he directed for six years and went on to direct the Drumline for the NBA’s Utah Jazz until 2015. Clint was featured in Business Q Magazine as one of their “Top 40 under 40” as a premiere Corporate Keynote Speaker. He has appeared on America’s Got Talent and in feature films with actors such as School of Rock's Jack Black and Napoleon Dynamite's John Heder. Known as the Leading Authority on Employee Retention, Clint helps organizations retain, engage, and inspire their team members from the front desk to the board rooms and everyone in between. He expertly helps audiences navigate generational complexities, communication challenges, leadership missteps, and cultural cues. As the president and founder of The Center for Employee Retention, Clint has transformed how corporations like Keller Williams, AT&T, and Hewlett Packard create lasting loyalty through his work and research as “The Undercover Millennial”. For over a decade, he has been a self-motivated Entrepreneur who is well versed in business start-up, leadership, sales management, management training, and helping teams grow multi-million-dollar accounts. He uses that experience to create teachable relationship and business strategies based on trust, service, support, connection, and consistent follow-through.

Authentic Leadership and Customer Loyalty Expert; Senior Role in Harley-Davidson Turnaround; and Author, Make Some Noise: The Unconventional Road to Dominance

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Ken Schmidt is the legendary former director of communications strategy for Harley-Davidson Motor Company. He played an active role in one of the most celebrated turnarounds in corporate history, and his vision helped transform Harley into one of the world’s most dominant brands. He is widely known as a provocative and engaging thought leader. Funny and energetic, he shares stories of how to compete with weapons stronger than price, build a fanatically vocal customer base, create a passionately loyal corporate culture, and develop leaders who inspire and motivate.