A former CEO of three successful start-up companies, Scott Klososky is passionate about shaking up the daily grind, rebuilding businesses from the ground-up, and seeking new opportunities. Klososky delivers fresh observations, ideas, and practical steps that organizations can use to restructure teams, create strategies that work, and apply technology in influential ways.

Ron Kaufman is an expert at building service cultures and the author of Uplifting Service! Kaufman explains the steps needed to engineer a service culture, while focusing on results and practical action. His extensive experience across industries are distilled into proven methodologies to help clients upgrade service performance and improve service culture.