Jackie Huba has been researching the effects of word of mouth on customer loyalty since 2001. Forbes calls Jackie Huba's work in this field "the word of mouth gospel."

Alex Sheen is the Founder of because I said I would, the international social movement and nonprofit dedicated to the betterment of humanity through promises made and kept. Sparked by the loss of his father, Alex began sending promise cards to anyone who requested them at no cost. Since his father’s passing on September 4, 2012, because I said I would has sent over 8.4 million promises cards to over 150 countries.

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today. Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola.

Jane Park is the CEO and Founder of Tokki, a social & sustainable gifting technology company. Merging reusable physical giftwrap with a digital social experience, Tokki is reinventing gift giving to make the experience unforgettable.

Lonnie Mayne is an internationally recognized keynote speaker, author and executive performance advisor to many of the top brands and most influential leaders in business and community today. He is a former technology and turnaround executive who has developed and advanced the concept of Red Shoes Living into one of the most innovative themes of our times.

Julian is a sound and communication expert. He travels the world training people to listen better and create healthier sound. He is author of the books How to be Heard and Sound Business. Julian’s five TED talks have been watched more than 40 million times. His latest, How to speak so that people want to listen, is in the top 10 TED talks of all time. Julian is regularly featured in the world’s media, including TIME Magazine, The Times, The Economist and the BBC. Julian is also founder of The Sound Agency. The audio-branding company asks and answers the question “How does your brand sound?”. The Sound Agency work with some of the world’s biggest brands to improve their sound. Their award-winning work has made headlines internationally. Julian’s love of sound stems from his early experience as a musician. He was a drummer for British brand The Transmitters, amongst many others, and played on their second Peel Session in 1981. Before The Sound Agency, Julian spent 30 years working in advertising and publishing. He founded, grew and sold contract magazine publishing agency TPD. Nowadays, Julian splits his time between London and Orkney, where he lives with his fiancee and youngest daughter

Chip Bell is a world renowned authority on customer loyalty and service innovation and has written over 400 articles for business journals and magazines. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote.

Brent Gleeson, a Navy SEAL combat veteran and serial entrepreneur, has leveraged the principles of leadership, discipline, accountability, and resiliency learned in training and applied down range for building high-performance teams in the business world. He has raised millions of dollars for his organizations, built winning teams, made costly mistakes, dealt with the inevitable obstacles, and sold companies for significant returns.

With an unparalleled career that has consistently transcended the boundaries of music, culture and thought leadership, Freddie Ravel toured with Brazilian master Sergio Mendes, directed the legendary band that bridged black and white America - Earth, Wind and Fire, performed on the silver screen with the Queen of Pop - Madonna, rocked stadiums with Afro-Latin-Blues-Rock icon Carlos Santana, performed the Grammys with Prince, cut tracks with Kanye and led the teams behind J. Lo, Jimmy Kimmel and Lady GaGa to become the “Expert’s Expert” on multi-generational integration. As an author, Freddie’s published works with Deepak Chopra on how music and thought cannot exist without silence illuminated that the “pause between the notes” is essential for effective communication. Highlighting the power of listening - whether to clients, colleagues or the signals that nature sends us - would lead to an invitation from the family of Dr. Martin Luther King, Jr. to be a featured author alongside Maya Angelou, Stevie Wonder, Muhammad Ali and Robert Kennedy Jr. in the book, Open My Eyes, Open My Soul. Freddie would later be dubbed the “Keynote Maestro” by the City of Los Angeles for his groundbreaking Life In Tune™ system to “renew the national and international economy.” In constant demand to bring audiences in tune around the world, his clients include IBM, Toyota, NASA, Apple, Blue Cross Health, Google and Prudential Financial Services who call his “ideal balance of Entertainment and Content” essential for businesses and entrepreneurs to transform from dissonance to harmony.

Alberto Savoia is a successful practitioner, expert, coach, author and speaker on the topic of high-yield innovation through experimentation. His area of focus and expertise is in helping already successful and established companies innovate like startups. He was Innovation Agitator at Google where he was the most requested speaker on the topic of Innovation. His prior responsibilities at Google included being the first Director of Engineering, where he led the group that launched Google's multi-billion-dollar AdWords. Alberto’s latest book, The Right It—Why so many ideas fail and how to make sure yours succeed will be published by HarperCollins in February 2019.

A keynote by David Kidder is an experience like none other. David is known to light up the room with energy, challenge your thinking with his particular brand of radical candor, and ultimately spark a new competitiveness and desire to go on offense. Because while big used to eat little, now fast eats big. David is an experienced international speaker with a dynamic, high-energy presence and a flexible style to fit your event. He has presented keynotes, hosted interactive panels, given candid off-the-record fireside chats, and engaged audiences of 7 to 7000. He’s a regular guest on podcasts and broadcast television interviews and can deliver practical insights in five minutes as easily as captivating an audience for an hour. His gritty, real-world experience as a four-time entrepreneur and active angel investor combined with his understanding of the priorities and pressures of Fortune 500 leaders ensures his presentations will leave your audience inspired AND ready to take action to become growth leaders. David speaks on a variety of subjects, including: -- Enterprise disruption -- Growth leader mindsets -- Refounding: the future role of all Fortune 500 leaders -- Inorganic growth: the intersection of enterprise and entrepreneurs

Chike Aguh (Chee-kay Ah-Goo) works across sectors on creating a future of work for all. He is the inaugural Head of Economic Mobility Pathways for the Education Design Lab where he focuses on creating innovative models to bring together higher education and employers to create a future of work for all. He is also a Technology and Human Rights Fellow at the Harvard Carr Center for Human Rights Policy where he is writing a book on the future of work and racial inequality. He previously worked as a senior principal at McChrystal Group, and the firm's director of strategy. In this role, he worked with colleagues on the McChrystal Group’s Solutions Team to create and deliver new offerings that help organizations better implement their strategies. Additionally, Chike writes and speaks nationally on the future of work and served as the McChrystal Group’s subject matter expert.