Nicholas Webb is one of the country’s top business thought leaders. As a Senior Partner at Lassen Scientific, Inc., Nicholas works with Fortune 500 companies throughout the world to help them lead their industries in innovation and strategy. Unlike many consultants, Nicholas is not a theorist. He has been awarded over 40 patents by the U.S. Patent and Trademark Office for breakthrough technologies including one of the world’s smallest medical implants to a wide range of industrial, consumer, and wearable technologies. Nicholas is known by many as the “Innovation Evangelist.” He speaks around the world on the future of the economy, innovation, technology, leadership and healthcare.

Ron Kaufman is an expert at building service cultures and the author of Uplifting Service! Kaufman explains the steps needed to engineer a service culture, while focusing on results and practical action. His extensive experience across industries are distilled into proven methodologies to help clients upgrade service performance and improve service culture.