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Customer Experience

Former President of Trader Joe’s

Fees
  • Local: $20,001 - $35,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: $35,001 - $55,000*
  • Asia: $35,001 - $55,000*
Doug Rauch, a legendary former president of Trader Joe’s, was instrumental in leading the company’s transformation from a 7/11 knockoff to what Fortune magazine called the “hottest retailer in the U.S.” In eye-opening presentations, he shares insights on building a great business based on culture, innovation, leadership, and teamwork. He shows leaders how to push for new and better ways to perform, and audiences walk away with knowledge of how to create a self-sustaining culture of innovation, build a brand in a competitive marketplace, and lead with a purpose.

Award Winning Entrepreneur, Brand Loyalty & Innovation Expert: Thousands Have Johnny Cupcakes Logos as Tattoos!

Fees
  • Local: $10,001 - $20,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
How do you turn a t-shirt brand that’s sold from the trunk of a rusty car into a global, multi-million dollar business? Johnny Earle transformed Johnny Cupcakes into one of the world’s fastest growing independent businesses. Businessweek named him America’s No. 1 young entrepreneur, and he has been profiled by the New York Times, NPR, MTV, Forbes, Newsweek, the Boston Globe, and INC. By focusing on the customer experience (he wants buying a t-shirt to feel like your birthday), he created such a unique brand that consumers would (and do) line up around the block for his shirts.

Humorist with a Message & Award-Winning Motivator

Fees
  • Local: Under $10,000*
  • US East: Under $10,000*
  • US West: Under $10,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
Scott gives fresh global perspective to his programs about the changing worlds of employee engagement, customer engagement, branded customer service, personal branding, humor as a tool in sales, service, public speaking, and change management.

Former President and CEO of Up with People, New York Times Best-selling Author and Leadership Expert

Fees
  • Local: $55,001 - $75,000*
  • US East: $55,001 - $75,000*
  • US West: $55,001 - $75,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
Tommy Spaulding is the founder and president of the Spaulding Companies LLC, a leadership development, consulting and speaking organization. A world-renowned speaker on leadership, Spaulding has spoken to hundreds of organizations, associations, schools, and corporations around the globe.

Subject of the Oscar-nominated film, “Molly’s Game”, Bestselling Author, U.S. Ski Team Alum, and Host of Award-Winning Podcast, “Torched”

Fees
  • Local: $20,001 - $35,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: $20,001 - $35,000*
  • Asia: $20,001 - $35,000*
Molly Bloom is an inspirational keynote speaker, entrepreneur, and bestselling author of Molly’s Game. She is best known for her memoir, Molly’s Game, which was adapted into an award-winning film of the same name by Aaron Sorkin. Bloom’s memoir chronicles her journey from college student to LA waitress to building and operating the largest and most notorious private poker game in the world. Her games featured hundreds of millions of dollars and players like Leonardo DiCaprio, Tobey Maguire, A-Rod, and Ben Affleck. Bloom began her career as a world-class skier. While training as a pre-teen she was diagnosed with severe scoliosis and had to undergo surgery that the doctors said would end her athletic career. A year later, fully recovered, she was back on the slopes. She later joined the U.S. Ski Team and at 21 years old was ranked No. 3 in North America in moguls, but her Olympic dreams would go unrealized as she left the team to pursue other projects. This led her to what she thought would be a year sabbatical in LA. Bloom was finishing her degree in Political Science from the University of Colorado – Boulder, and was in the process of applying to top tier Law Schools, when her assistant job turned her into an accidental entrepreneur, running one of the most exclusive, high-stakes underground poker games in the world, pulling in as much as $4 million per year. What happened next is where her story truly begins. The film Molly’s Game, written and directed by Aaron Sorkin, stars Jessica Chastain (as Molly), Idris Elba, Kevin Costner, Michael Cera, Brian d’Arcy James, and Chris O’Dowd. Bloom has appeared on numerous shows and in media outlets such as Ellen, Vice, The Los Angeles Times, NPR, Vulture, and has been asked to speak at Fortune’s Most Powerful Women, for companies like Blackrock Financial, SiriusXM Radio, and will deliver the 2018 commencement speech at Colorado State University. Bloom is now focused on building WeWork for female entrepreneurs. For years

Former Chief Accessibility Officer of IBM, Founder of FrancesWestCo, & Author

Fees
  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
Frances West is an internationally-recognized thought leader, inspirational speaker, strategy advisor, author, and women in technology trailblazer known for her work in innovation, technology, and business transformation. She is the founder of FrancesWestCo, a global strategy advisory company focused on operationalizing inclusion as a business and technology imperative through her unique Authentic Inclusion™ blueprint. Her insightful and impactful approach comes from her unique personal background as a first-generation, no-English speaking immigrant to her trailblazing professional path as one of the first women in the technology field and her experience as a global executive in sales, marketing, business development, and research as well as her ground-breaking work in accessibility as IBM’s first Chief Accessibility Officer. Frances brings a valuable business perspective to this human rights-based initiative. Because of her expertise, she was invited as the sole IT industry representative to testify before the US Senate on the need to pass the UN Convention on the Rights of People with Disabilities and she holds an honorary doctorate from the University of Massachusetts in Boston in recognition of her work in accessibility, research, and digital inclusion.
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