Shaun Rein is the author of the best-selling book The End of Cheap China: Economic and Cultural Trends That Will Disrupt the World and the managing director of the China Market Research Group. He is one of the preeminent thought leaders on strategy consulting in China. Millions read his regular column in Bloomberg Businessweek. In an engaging and informative presentation, he details the cultural and economic trends that affect doing business in China, the U.S.-China relationship, and the opportunities arising in one of the world’s fastest growing economies.

With his trademark energy and charisma, Scott McKain shares the secret of what customers really want and how marketing and sales set the scene for customer retention. By explaining his business philosophy based on customer experiences, McKain illustrates why all business is show business.

Ilian Mihov is the professor of economics at INSEAD Singapore and renowned for his expertise in monetary and fiscal policy and economic growth. Repeatedly named INSEAD’s best teacher, he is adept at explaining the current economic environment and what that means for businesses. Mihov is extensively published and frequently appears on networks like BBC and CNBC Asia. He discusses the rapid transformation of the world economy and the rise of emerging economies in Asia.

Ron Kaufman is an expert at building service cultures and the author of Uplifting Service! Kaufman explains the steps needed to engineer a service culture, while focusing on results and practical action. His extensive experience across industries are distilled into proven methodologies to help clients upgrade service performance and improve service culture.