Jim Donald – the current co-chairman and former CEO of Albertsons, and the former CEO of Starbucks, Haggen Food & Pharmacy, and Extended Stay Hotels – focuses on innovation, quality, and service. He started his career as a grocer; he was handpicked by Sam Walton to build a supermarket presence for Wal-Mart. He helped Starbucks enjoy record growth and performance and increase its social responsibility commitment. At Extended Stay Hotels, Donald utilizing his reputation for turning around ailing companies. Named one of the “Top 25 CEOs in the World,” he addresses leadership, management, the power of one customer.

Doug Rauch, a legendary former president of Trader Joe’s, was instrumental in leading the company’s transformation from a 7/11 knockoff to what Fortune magazine called the “hottest retailer in the U.S.” In eye-opening presentations, he shares insights on building a great business based on culture, innovation, leadership, and teamwork. He shows leaders how to push for new and better ways to perform, and audiences walk away with knowledge of how to create a self-sustaining culture of innovation, build a brand in a competitive marketplace, and lead with a purpose.

An award-winning innovator and disruptor, Reggie Fils-Aimé is a proven expert on transforming companies, re-vitalizing brands, and reshaping industries to solve daunting challenges and achieve ‘the impossible.’ Most recently, he was the president and chief operating officer of Nintendo of America – the first American and African-American to hold this position. Revered by business leaders and gaming fans alike, Fils-Aimé helped bring Nintendo’s greatest successes – including the Nintendo DS, the Wii, the Nintendo 3DS, Wii U, and the Nintendo Switch – to the global marketplace. Using his personal story as an example, he shares with audiences his principles for effective and innovative leadership, including defining a vision, courage in decision-making, and “irrefutable integrity.”

The first African-American woman to hold the top policing job in Seattle, Washington, Carmen Best served with the Seattle Police Department for 28 years. In 2018, Best was promoted to Chief of Police, a job she called “a dream of a lifetime.” Best quickly began efforts to diversify the police force, which had long been less diverse than the city, recruiting more than 40 new officers of color. Chief Best speaks on diversity, inclusion, and leadership lessons-learned guiding a police department during times of crisis.

How do you turn a t-shirt brand that’s sold from the trunk of a rusty car into a global, multi-million dollar business? Johnny Earle transformed Johnny Cupcakes into one of the world’s fastest growing independent businesses. Businessweek named him America’s No. 1 young entrepreneur, and he has been profiled by the New York Times, NPR, MTV, Forbes, Newsweek, the Boston Globe, and INC. By focusing on the customer experience (he wants buying a t-shirt to feel like your birthday), he created such a unique brand that consumers would (and do) line up around the block for his shirts.

As a motivational keynote speaker, author, and entrepreneur, Laura Gassner Otting helps innovators, idealists, and iconoclasts get “unstuck”, increase confidence, and achieve extraordinary results. Laura inspires change agents, entrepreneurs, investors, leaders, and donors to push past the doubt and indecision that keeps great ideas in limbo. She delivers strategic thinking, well-honed wisdom, and catalytic perspective informed by decades of navigating change across the start-up, non-profit, political, and philanthropic landscapes. Laura dares listeners to find their voice, and generate the confidence needed to tackle larger-than-life challenges, and ultimately leads them to seek new ways of leading, managing, and mentoring others. Excited by the audacity of The Big Idea and the larger-than-life goal you just can’t seem to shake, she's an instigator, a motivator, and a provocateur, and she’s never met a revolution she didn’t like.

Ron Kaufman is an expert at building service cultures and the author of Uplifting Service! Kaufman explains the steps needed to engineer a service culture, while focusing on results and practical action. His extensive experience across industries are distilled into proven methodologies to help clients upgrade service performance and improve service culture.

Susan Ershler tours the world sharing with others her secrets for success, determination, and achieving seemingly impossible goals. Susan is the fourth American Woman to climb the Seven Summits and the twelfth American Woman to climb Mt. Everest. When she got to the top of Mount Everest on May 16, 2002, she and her husband Phil became the first couple in history to climb the Seven Summits. Susan illustrates how she utilized her experience as a sales leader as the foundation to her training for climbing mountains.

Victoria was 11 years old when she came down with a rare viral disease, Transverse Myelitis, with which she battled for five years including four years in a vegetative coma. The disease left her without the use of her legs for nearly a decade. A lifelong swimmer and athlete, Victoria never gave up her childhood dream of competing in the Olympics Games. In June of 2010 she returned to the pool for the first time since her illness and in the spring of 2012 she qualified for the London Paralympic Games in four events. There she won a Gold Medal, and three Silver Medals. Despite missing five years of school during her illness, Victoria graduated on-time with her triplet brothers, from Exeter High School (New Hampshire) in June of 2013. Victoria is now an on-air TV personality with ESPN reporting for numerous programs including X-Games, Invictus Games, The ESPY Awards, espnW, Frozen Four, Special Olympics World Games and Sportscenter.

Tom Flick is a top leadership speaker, former NFL Quarterback, and an expert on leading change and accelerating performance. He is the founder of Tom Flick Communications and a former NFL quarterback who once played backup to NFL great Dan Fouts in San Diego. Each year Tom speaks to over 100,000 people on the topics of leadership and change. In addition to his NFL leadership experience, he has been mentored by leadership and change expert Dennis Goin, Executive Vice President of Kotter International.

In his instant Wall Street Journal bestselling book Loonshots, SAFI BAHCALL reveals a surprising new way of thinking about innovation and group dynamics, challenging everything we thought we knew about radical breakthroughs. In talks based on his book—which Nobel Laureate Daniel Kahneman calls “Not to be missed by anyone who wants to understand how ideas change the world”—Bahcall shows how we can stoke innovation, create better leaders, and support “loonshots”: the imperfect but ingenious ideas that have the potential to change the world. As a consultant at McKinsey & Company, and co-founder and CEO of Synta Pharmaceuticals, Safi Bahcall spent nearly two decades of his life bringing big, innovative ideas to fruition. Frequently, this meant assessing and developing loonshots—the widely dismissed ideas whose champions are often written off as crazy. Along the way, he noticed the obstacles that innovators came up against, which seemed to stem from “the mysteries of group behavior.” As he dynamically explains in his book Loonshots, small changes in the structure of a company, rather than in its culture, can transform the behavior of the distinct groups involved, allowing innovation to flourish. Already a Wall Street Journal bestseller, Loonshots was recently dubbed a must-read “for people and organizations who are trying to increase their ability to catalyze more innovation” by Forbes magazine. In his talks, Bahcall shows how the science of phase transitions—think water becoming ice—suggests a useful new way of nurturing radical breakthroughs. He explains the mystery of why good teams—even those with excellent people and the best intentions—can kill great ideas. With humor, history, and a dash of physics, Bahcall offers audiences the tools to become initiators of innovative surprise rather than witnesses to it.

Patrick Sweeney is an entrepreneur, angel investor, and world-record holder. He comes from the blue-collar suburbs of Boston and paid his way through state school, where he discovered rowing. He finished 2nd in the Olympic trials and earned a Top 5 MBA near the top of his class where he caught the entrepreneurial bug. He started three technology companies, sold them for millions, and left it all behind after battling a rare form of leukemia. He has used research to unlock the secrets of feat and peak performance, creating a framework to teach anyone how to achieve the life of their dreams. His mission now is to help people use fear to transform their lives and their organizations. Sweeney’s speeches demonstrate this framework with inspirational examples and actionable tips to power positive change using neuroscience, entrepreneurship, and adventures.