James Gilmore is an expert on innovative thinking and the experience economy. As co-author of The Experience Economy, James Gilmore advises companies on how to turn their goods and services into a remarkable experience for the consumer. He discusses the concept of mass customization and helps businesses envision new possibilities for engaging customers and finding new sources of revenue.

A creative mind dedicated to helping businesses develop new ways to deliver customer values, Joseph Pine is the co-author of numerous books including The Experience Economy. Pine is a marketing expert who illustrates the importance of creating unique interactions and experiences for consumers in order to drive revenue and growth. He consults with numerous Fortune 500 companies and start-ups around the world, helping them embrace the ideas and frameworks he writes about, develop concepts for creating more economic value, and see those concepts become reality. In his speaking and teaching activities, Pine has addressed both the World Economic Forum and TED and has been a Visiting Scholar with the MIT Design Lab and a Visiting Professor at the University of Amsterdam.

Hal Becker is a nationally known expert on sales, customer service, and negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, and Cintas. He is the author of "Can I Have 5 Minutes Of Your Time?" which is now in its 21st printing and used by many corporations as their "Sales Bible."

Alex Sheen is the Founder of because I said I would, the international social movement and nonprofit dedicated to the betterment of humanity through promises made and kept. Sparked by the loss of his father, Alex began sending promise cards to anyone who requested them at no cost. Since his father’s passing on September 4, 2012, because I said I would has sent over 8.4 million promises cards to over 150 countries.

Luma Mufleh is the CEO and Founding Director of Fugees Family, Inc., a nonprofit organization that uses the power of soccer, education, and community to empower refugee children to successfully integrate into the United States. Luma is a 2016 Top 10 CNN Hero and TED Talk 2017 Speaker whose story has been featured on CBS Sunday Morning, ESPN, The New York Times, The Wall Street Journal, Sports Illustrated, Forbes and more. A lifelong social entrepreneur, Luma has created several programs and initiatives that have gainfully employed, educated and empowered refugees and immigrants in her community and beyond, with the Fugees Academy serving as a national model for refugee education. While only 20 percent of refugee students graduate from high school in Georgia’s DeKalb County, the Fugees Academy has a 90 percent graduation rate. These types of results helped earn Luma the 2016 Cournelle Award for Social Entrepreneurship from the Manhattan Institute. With locations in Atlanta, GA and Columbus, OH the Fugees are expanding their model nationally with a third location scheduled to open in Cleveland, OH fall of 2019. A Jordanian immigrant and Muslim of Syrian descent, Luma received her U.S. citizenship in 2011. Her story – and the story of the Fugees – illustrates both the American dream and the very real challenges of integration and discrimination that so many face today. Luma received her B.A. in Anthropology from Smith College and recently completed the Executive Program in Social Entrepreneurship at the Stanford Graduate School of Business.

Todd Henry teaches leaders and organizations how to establish practices that lead to everyday brilliance. He is the author of four books (The Accidental Creative, Die Empty, Louder Than Words, and Herding Tigers) which have been translated into more than a dozen languages, and he speaks and consults across dozens of industries on creativity, leadership, and passion for work.