Currently, David has taken over as Beijing Bureau Chief for The Economist. David was the Washington bureau chief and "Lexington" columnist of The Economist from 2012 to 2018. Before that he was UK political editor and "Bagehot" columnist of The Economist and before that he was EU correspondent and "Charlemagne" columnist of The Economist. No other journalist at the magazine has written all three of those columns. The postings have given David a front-row seat as economic woes and populist political forces have upended the global world order that some had thought was settled. Over the years David has interviewed heads of state, heads of government, cabinet secretaries, and countless elected politicians and newsmakers, and reported from more than 50 countries.

Ron Kaufman is an expert at building service cultures and the author of Uplifting Service! Kaufman explains the steps needed to engineer a service culture, while focusing on results and practical action. His extensive experience across industries are distilled into proven methodologies to help clients upgrade service performance and improve service culture.