With his trademark energy and charisma, Scott McKain shares the secret of what customers really want and how marketing and sales set the scene for customer retention. By explaining his business philosophy based on customer experiences, McKain illustrates why all business is show business.

Kate O’Neill is known as “the Tech Humanist.” She is working to make technology better for business and better for humans. Kate has led innovations across technology, marketing, and operations for more than 20 years in companies from startups to Fortune 500s. Among her prior achievements, she created the first content management role at Netflix; developed Toshiba America's first intranet; led cutting-edge online optimization work at Magazines.com; and was founder & CEO of [meta]marketer, a first-of-its-kind analytics and digital strategy agency. Kate is a favorite keynote speaker for executive audiences from companies such as Coca Cola, McDonald’s, Cisco, Kelly Services, and more. She was featured by Google in the launch of their global campaign for women in entrepreneurship. Her insights have been featured in CNN Money, TIME, Forbes, USA Today, the BBC, and other national and international media.

Candid. Passionate. Relevant. Doug Lipp is on a mission to help organizations strengthen their corporate culture, boost performance, amplify employee morale, and unapologetically, have fun while doing it. Doug is one of the most trusted and respected business speakers and coaches in the world and is sought after for his expertise in helping organizations build adaptive, world-class service cultures that fuel growth and long-term success. He is a distinguished, bestselling author and former head of training team at the legendary Disney University corporate headquarters. Doug has established a career and shaped an industry around the idea that culture is the preeminent factor driving business success.

Scott gives fresh global perspective to his programs about the changing worlds of employee engagement, customer engagement, branded customer service, personal branding, humor as a tool in sales, service, public speaking, and change management.

Over the past 40+ years, Dr. Ken Dychtwald has emerged as North America’s foremost visionary and original thinker regarding the lifestyle, marketing, health care, economic and workforce implications of the age wave. Since 1986, Ken has been the Founder and CEO of Age Wave, an acclaimed think tank and consultancy focused on the social and business implications and opportunities of global aging and rising longevity. His client list has included over half the Fortune 500. He has served as a fellow of the World Economic Forum and was a featured speaker at two White House Conferences on Aging.

Tommy Spaulding is the founder and president of the Spaulding Companies LLC, a leadership development, consulting and speaking organization. A world-renowned speaker on leadership, Spaulding has spoken to hundreds of organizations, associations, schools, and corporations around the globe.

After graduating from Harvard Business School, Neil Pasricha spent a decade as Director of Leadership at Walmart, the world’s largest company. While there he wrote the 50-million-hit, award-winning blog 1000 Awesome Things and the New York Times bestsellers The Book of Awesome and The Happiness Equation which have been on international bestseller lists for over 200 weeks and sold over a million copies. Neil’s research and books on happiness, mindset, and human potential have received attention from Harvard Business Review, The New Yorker, The Sunday Times, CNN, and BBC. Onstage his style is an endangered species: an incredibly rare blend of raw, hilarious, and heartwarming. His high-energy, takeaway-laden, application-not-motivation speeches are often voted tops at any conference or event.

Hal Becker is a nationally known expert on sales, customer service, and negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, and Cintas. He is the author of "Can I Have 5 Minutes Of Your Time?" which is now in its 21st printing and used by many corporations as their "Sales Bible."

Jeff Tobe offers techniques on getting "internal" and "external" clients to buy into and thrive on change.

Jackie Huba has been researching the effects of word of mouth on customer loyalty since 2001. Forbes calls Jackie Huba's work in this field "the word of mouth gospel."

Dr. Benn Steil is senior fellow and director of international economics at the Council on Foreign Relations in New York. He is also the founding editor of International Finance, a scholarly economics journal, the lead writer of the Council’s Geo-Graphics economics blog, and creator of three web-based interactives tracking Sovereign Risk, Global Monetary Policy, and Central Bank Currency Swaps. Dr. Steil has written and spoken widely on international finance, monetary policy, financial markets, and economic and diplomatic history. He is also the author of the critically-acclaimed book, The Marshall Plan: Dawn of the Cold War, as well as the previous book, The Battle of Bretton Woods: John Maynard Keynes, Harry Dexter White, and the Making of a New World Order.

Michael Parrish DuDell is an entrepreneur, keynote speaker, and the best-selling author of Shark Tank Jump Start Your Business and Shark Tank Secrets to Success—the official business books from ABC’s hit show, Shark Tank. Ranked as one of the top three most popular business authors by Amazon.com and named “one of nation’s leading Millennial voices” by IBM, Michael is a recognized industry expert and commentator who’s regularly featured across numerous media outlets, including CNN, CNBC, Fox News, Fox Business News, Bloomberg TV, and many more. He's also the host of The Next Crop—an interview web series that showcases the next generation of business and media influencers. An award-winning international keynote speaker, Michael delivers high-energy workshops and interactive presentations designed to help businesses and leaders build future-focused organizations and connect with a new generation of consumer. He has guest lectured at such renowned universities as MIT and Columbia and collaborated with some of the world’s most influential brands, including Kraft, Visa, Disney, L’Oreal, and American Express.