26 Results for
Customer Experience
Authors

Former Chief Marketing Officer & Executive Vice President of Chick-fil-A

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  • Europe: $35,001 - $55,000*
  • Asia: $35,001 - $55,000*
Steve Robinson served as the Chief Marketing Officer of Chick-fil-A, the nation’s most profitable food chain, from 1981 to 2015. Responsible for overseeing all of the brand’s traditional marketing support, advertising, brand development innovation, menu innovation, and hospitality strategies, he was integrally involved in the company’s incredible growth trajectory. Robinson helped take the chicken chain from 184 stores and $100 million in annual revenue when he assumed his position, to more than 2,100 stores and $6.8 billion in annual sales upon his retirement. He is credited with identifying and rolling out the company’s “Eat Mor Chikin” branding and campaign, which is now recognized worldwide. He is also the author of the new book, Covert Cows and Chick-fil-A: How Faith, Cows, and Chicken Built an Iconic Brand, due out in Spring 2019. He offers insights on building brand loyalty, creating a unique brand culture that stands out in a crowded global marketplace, and why success and culture are often so tightly linked.

Renowned Co-Founder of world-class iconic brands, including international franchise College Hunks Hauling Junk & Moving, Co-Author of “Effortless Entrepreneur: Work Smart, Play Hard, Make Millions,” National TV Personality, and Thought Leader

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  • Europe: $35,001 - $55,000*
  • Asia: $35,001 - $55,000*
Over a decade ago, Nick Friedman was just twenty-two when he co-founded the junk removal company College Hunks Hauling Junk with childhood friend Omar Soliman. Started as an idea to earn some extra money over college break, Friedman has turned College Hunks into a multimillion-dollar, national franchise with more than 130 locations – truly demonstrating what it means to be an entrepreneur. After surpassing $1.2 million in revenue the first two years, he became one of the youngest franchisers in America at that time, growing into a national franchise and relocating their headquarters to Tampa, FL. College Hunks has since received numerous accolades including being ranked #30 on Entrepreneur’s ‘Top 500 New Franchises,’ named one of Inc.’s ‘500 Fastest Growing Companies,’ and one of Franchise Magazine’s ‘Franchise 500.’ In speeches, Friedman chronicles his personal entrepreneurial journey from van to franchise, while also motivating and advising audiences to do the same.

Co-Founder of the Iconic international brand College Hunks Hauling Junk, Best-selling Author, TV Personality, and Growth Hacker for World-Class Organizations

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  • Europe: $35,001 - $55,000*
  • Asia: $35,001 - $55,000*
Omar Soliman is an American entrepreneur, author, television personality and co-founder of College Hunks Hauling Junk, a junk hauling and moving business headquartered in Tampa, Florida. Soliman has been named Top 30 Entrepreneurs in America Under 30 by INC Magazine, Top 35 Entrepreneurs Under 35 by Bisnow.com, and was the 2018 Ernst and Young Entrepreneur of the Year Award Winner as well as a finalist for Tampa Bay CEO of the Year. He has appeared as a guest on FOX Business News, MSNBC, and ABC's Shark Tank.

Renowned Founders of world-class iconic brands, including international franchise College Hunks Hauling Junk & Moving, Co-Authors of “Effortless Entrepreneur: Work Smart, Play Hard, Make Millions,” National TV Personalities, and Thought Leaders

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Childhood best friends, Nick Friedman and Omar Soliman, were just twenty-two when they co-founded the now iconic junk removal and moving company, College Hunks Hauling Junk. Starting as an idea to earn some extra money over college break in a beat-up cargo van, the duo has grown College Hunks into a 150-million-dollar, national franchise with more than 100 locations – truly demonstrating what it means to be both bold risk takers and modern leaders. The company and founders have been widely recognized and acclaimed for their world-class culture and service, as well as their progressive approach to doing business in the 21st century. Through lessons-learned from their monumental business growth, the pair discuss what it means to create a purpose-driven, customer-centric organization, while also sharing their secrets to success: patience, persistence, and standing out in a crowded landscape. Building their company around visionary leadership, Friedman and Soliman showcase how to craft a world-class organization by developing an entrepreneurial culture of strong, reliable teams.

Founding President of Envirosell & Expert On Global Consumer Trends

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Paco Underhill is one of the era’s leading shopping anthropologists and the founding president of Envirosell, a behavioral research and consultancy firm focused on commercial environments. A pioneer and expert in global consumer behavior and trends, Underhill has spent decades researching shopping patterns. His first book, Why We Buy: The Science of Shopping, was an internationally-recognized best-seller and has been published in 28 languages. The success of his three best-selling books and his retail insight makes him a highly sought-after resource, and his columns and editorials have appeared in The New York Times, Money Magazine, and The Wall Street Journal, among others. A highly-regarded speaker, Paco has delivered keynote speeches at conferences, universities, and corporations spanning the globe for over a decade. From buying behavior to consumerism in the modern world, his insightful and entertaining presentations have been lauded worldwide.

B2B Growth Expert, Best-Selling Author, Forbes and Inc. Columnist, & Keynote Speaker

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Business leaders call on Ian Altman to accelerate revenue growth with integrity. Ian's approach helps companies significantly grow sales by aligning their goals with current and emerging trends in buyer behavior. Ian is a multi best-selling author, strategic advisor, and internationally sought-out keynote speaker. A successful services and technology CEO for two decades, Ian draws on years of success and research on how customers make decisions. He shares how his clients have more than doubled their businesses following the same methods that he used to build his former company from zero to more than $1 billion in value. You can find Ian's weekly articles on Inc.com and Forbes.com. He is also the host of the weekly podcast called, "Grow My Revenue Business Cast," showcasing business, innovation, leadership, and growth success stories from other subject matter experts and industry leaders.

Culture Strategist at Zappos.com & Author of Culture Blueprint

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Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture. Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies. As one of the world’s authorities on employee culture and customer experience, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly.

Former Chairman of North America for LVMH Moët Hennessy Louis Vuitton

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For more than 25 years, Pauline Brown has acquired, built, and led the world’s most influential global luxury brands. Pauline served as the Chairman of North America for the world’s leading luxury goods company, LVMH Moët Hennessy Louis Vuitton, where she provided regional leadership for about 70 brands in five sectors including fashion and leather goods, watches and jewelry, perfume and cosmetics, wine and spirits, and selective retailing.

Author & Former Chairman and CEO of Continental Airlines

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  • Asia: $55,001 - $75,000*
Gordon Bethune is one of the most respected and successful business leaders in North America. Before he was CEO, Continental consistently ranked last in every measureable performance metric, but under his reign, it soared to the top, ranked by Fortune magazine as the No. 1 “Most Admired Global Airline.” With his unique brand of management wisdom, Bethune addresses turnarounds, leadership, customer service, employee relations, and motivation.

Behavioral Economics Expert, Author, & Former Stand-up Comedian

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Jeff Kreisler is a best-selling author and financial columnist whose prized insights on the intersection of behavioral science and money have been featured by TEDx, MSNBC, CNN, SiriusXM, and more. Jeff’s research on how human behavior drives spending and saving habits, economic ebbs and flows, and the future of our markets led to his best-selling book Dollars and Sense: How We Misthink Money and How to Spend Smarter. The work was named a “Best Book of the Year” by Business Insider, Audible, Huffington Post, and The Washington Post. It was also named the “#1 Book Every FinTech Professional Should Read in 2018” by the global fintech company Strands.

CEO of The Nour Group, Inc., Senior Management Advisor, International Speaker, and Best-Selling Author

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David is the author of Relationship Economics (Wiley, 2008) and The Entrepreneur's Guide to Raising Capital (Praeger, 2009), a senior management advisor, and a featured speaker for corporate, association and academic forums, where he shares his knowledge and experience as a leading change agent and catalyst for Relationship Economics - the art and science of business relationships.

Expert on Customer Interaction and Experience

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James Gilmore is an expert on innovative thinking and the experience economy. As co-author of The Experience Economy, James Gilmore advises companies on how to turn their goods and services into a remarkable experience for the consumer. He discusses the concept of mass customization and helps businesses envision new possibilities for engaging customers and finding new sources of revenue.