Customer Experience

Expert on Sales and Author of "Can I Have 5 Minutes Of Your Time?"

Fees
Please Inquire
Hal Becker is a nationally known expert on sales, customer service, and negotiating. He conducts seminars or consults to more than 140 organizations a year. His client list includes IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision, and Cintas. He is the author of "Can I Have 5 Minutes Of Your Time?" which is now in its 21st printing and used by many corporations as their "Sales Bible."
Topics & Types

Customer Experience Expert

Fees
  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
Jeff Tobe offers techniques on getting "internal" and "external" clients to buy into and thrive on change.

Author and Customer Loyalty Expert

Fees
  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: $20,001 - $35,000*
  • Asia: $20,001 - $35,000*
Jackie Huba has been researching the effects of word of mouth on customer loyalty since 2001. Forbes calls Jackie Huba's work in this field "the word of mouth gospel."

Leadership and Happiness Expert

Fees
  • Local: $35,001 - $55,000*
  • US East: $35,001 - $55,000*
  • US West: $35,001 - $55,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
After graduating from Harvard Business School, Neil Pasricha spent a decade as Director of Leadership at Walmart, the world’s largest company. While there he wrote the 50-million-hit, award-winning blog 1000 Awesome Things and the New York Times bestsellers The Book of Awesome and The Happiness Equation which have been on international bestseller lists for over 200 weeks and sold over a million copies. Neil’s research and books on happiness, mindset, and human potential have received attention from Harvard Business Review, The New Yorker, The Sunday Times, CNN, and BBC. Onstage his style is an endangered species: an incredibly rare blend of raw, hilarious, and heartwarming. His high-energy, takeaway-laden, application-not-motivation speeches are often voted tops at any conference or event.

Best-Selling Author, Expert on Millennial Workforce & Entrepreneur

Fees
  • Local: Under $10,000*
  • US East: $10,001 - $20,000*
  • US West: $20,001 - $35,000*
  • Europe: $20,001 - $35,000*
  • Asia: $20,001 - $35,000*
Michael Parrish DuDell is an entrepreneur, keynote speaker, and the best-selling author of Shark Tank Jump Start Your Business and Shark Tank Secrets to Success—the official business books from ABC’s hit show, Shark Tank. Ranked as one of the top three most popular business authors by Amazon.com and named “one of nation’s leading Millennial voices” by IBM, Michael is a recognized industry expert and commentator who’s regularly featured across numerous media outlets, including CNN, CNBC, Fox News, Fox Business News, Bloomberg TV, and many more. He's also the host of The Next Crop—an interview web series that showcases the next generation of business and media influencers. An award-winning international keynote speaker, Michael delivers high-energy workshops and interactive presentations designed to help businesses and leaders build future-focused organizations and connect with a new generation of consumer. He has guest lectured at such renowned universities as MIT and Columbia and collaborated with some of the world’s most influential brands, including Kraft, Visa, Disney, L’Oreal, and American Express.

Customer Service Expert & 20 Year Veteran of Disney

Fees
  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: Please Inquire
  • Asia: $10,001 - $20,000*
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today. Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola.

Tech Humanist, Author, and Experience Strategy Expert

Fees
  • Local: $20,001 - $35,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: $10,001 - $20,000*
  • Asia: $10,001 - $20,000*
Kate O’Neill is known as “the Tech Humanist.” She is working to make technology better for business and better for humans. Kate has led innovations across technology, marketing, and operations for more than 20 years in companies from startups to Fortune 500s. Among her prior achievements, she created the first content management role at Netflix; developed Toshiba America's first intranet; led cutting-edge online optimization work at Magazines.com; and was founder & CEO of [meta]marketer, a first-of-its-kind analytics and digital strategy agency. Kate is a favorite keynote speaker for executive audiences from companies such as Coca Cola, McDonald’s, Cisco, Kelly Services, and more. She was featured by Google in the launch of their global campaign for women in entrepreneurship. Her insights have been featured in CNN Money, TIME, Forbes, USA Today, the BBC, and other national and international media. Kate’s most recent book is Pixels and Place, and she is currently working on a book on automation and the future of meaningful human experiences.

CEO & Founder of Red Shoes Living

Fees
  • Local: $10,001 - $20,000*
  • US East: $20,001 - $35,000*
  • US West: $10,001 - $20,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
Lonnie Mayne is an internationally recognized keynote speaker, author and executive performance advisor to many of the top brands and most influential leaders in business and community today. He is a former technology and turnaround executive who has developed and advanced the concept of Red Shoes Living into one of the most innovative themes of our times.

Business Strategy Expert & Best-Selling Author

Fees
  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
Chip Bell is a world renowned authority on customer loyalty and service innovation and has written over 400 articles for business journals and magazines. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote.

Grammy-Nominated Performer, Communication Expert and Business Visionary

Fees
  • Local: $20,001 - $35,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
With an unparalleled career that has consistently transcended the boundaries of music, culture and thought leadership, Freddie Ravel toured with Brazilian master Sergio Mendes, directed the legendary band that bridged black and white America - Earth, Wind and Fire, performed on the silver screen with the Queen of Pop - Madonna, rocked stadiums with Afro-Latin-Blues-Rock icon Carlos Santana, performed the Grammys with Prince, cut tracks with Kanye and led the teams behind J. Lo, Jimmy Kimmel and Lady GaGa to become the “Expert’s Expert” on multi-generational integration. As an author, Freddie’s published works with Deepak Chopra on how music and thought cannot exist without silence illuminated that the “pause between the notes” is essential for effective communication. Highlighting the power of listening - whether to clients, colleagues or the signals that nature sends us - would lead to an invitation from the family of Dr. Martin Luther King, Jr. to be a featured author alongside Maya Angelou, Stevie Wonder, Muhammad Ali and Robert Kennedy Jr. in the book, Open My Eyes, Open My Soul. Freddie would later be dubbed the “Keynote Maestro” by the City of Los Angeles for his groundbreaking Life In Tune™ system to “renew the national and international economy.” In constant demand to bring audiences in tune around the world, his clients include IBM, Toyota, NASA, Apple, Blue Cross Health, Google and Prudential Financial Services who call his “ideal balance of Entertainment and Content” essential for businesses and entrepreneurs to transform from dissonance to harmony.

Customer Experience Futurist, Author, & Keynote Speaker

Fees
  • Local: $20,001 - $35,000*
  • US East: $35,001 - $55,000*
  • US West: $35,001 - $55,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins). Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Comcast, Genentech, Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Verizon, Omron and more. Blake is a guest lecturer at Columbia University as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She lives in the Bay Area with her husband, daughter and their two dogs.

Former Director of Communications at Harley-Davidson & Author

Fees
  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: $20,001 - $35,000*
  • Asia: $35,001 - $55,000*
Ken Schmidt is the legendary former director of communications strategy for Harley-Davidson Motor Company. He played an active role in one of the most celebrated turnarounds in corporate history, and his vision helped transform Harley into one of the world’s most dominant brands. He is widely known as a provocative and engaging thought leader. Funny and energetic, he shares stories of how to compete with weapons stronger than price, build a fanatically vocal customer base, create a passionately loyal corporate culture, and develop leaders who inspire and motivate.