Jeanne Bliss: President/Customer Bliss
- Former Microsoft, Allstate and Coldwell Banker executive
- Teaches businesses to earn growth by bringing “bliss” to their customers
- Uses personal experience in 5 different industries to deliver customizable speeches
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Jeanne Bliss’ experience spans 5 industries and 25-years inside corporations as the leader for driving the customer effort across the business. For Lands’ End, she reported to the Executive Committee as their leader for the Lands’ End customer experience. Jeanne was senior vice president of franchise services for Coldwell Banker Corporation. At Allstate Corporation, she served as their officer for customer satisfaction and retention. She served Microsoft Corporation as their general manager of worldwide customer and partner loyalty. At Mazda Corporation, Ms. Bliss initiated the brands’ loyalty work, integrating their databases into the brands’ first approach to relationship development.
Jeanne is now president of CustomerBLISS, where she is a worldwide keynote speaker and coach for leaders and businesses working to put the customer at the center of their business.
Her two best-selling books are Chief Customer Officer: Getting Past Lip Service to Passionate Action and I Love You More than My Dog: Five Decisions that Drive extreme Customer Loyalty in Good Times and Bad.
She is the co-founder of the Customer Experience Professionals Association – a worldwide organization established to establish clarity and to elevate the important work of delivering “one company” customer experiences to customers.
Make Your DNA Revolve Around Customers. Becoming a ‘Customer’ Company. Customer companies have a remarkable capacity to blend agendas across the organization to deliver a coordinated and meaningful experience to customers to customers. Most companies want to get there. Few arrive at the destination. Jeanne Bliss puts her 25 years as customer leader to work to help you find the right path for your organization. Audiences receive practical advice and actions and ideas for how to reset how they work together to make customers the priority of the business.
The 5 Habits of Beloved Companies. Beloved companies transcend the regular practices of commerce and create an emotional connection with their customers. In this keynote, learn the 5 habits that set the beloved companies apart. Learn how they use them actively to define the intent and motivation of your business. Filled with examples of the companies that customers love and employees love being part of; this keynote gives you a lens through which to compare and contrast your organization’s purpose and intent for your customers. With its customized content, it gives you a kick-start to understand where you excel and where the work lies inside your organization.
Deliver Experiences Customers DESIRE! Using her background as one of the architects of the Land’s End customer experience, Jeanne Bliss builds a customized presentation using your existing customer experience; examining it through her lens of customer desire and memory creation. She then prods the audience to evaluate, probe and deliver the .aha. of what it takes to move from the experience you’re delivering today to one customers truly desire.
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