Change – If You Don’t Like Change You are Going to Hate Extinction. Change is a constant. You can either choose to embrace it or watch as your business disintegrates right before your eyes. Everyone is standing on shaky ground. Today's King of the Mountain could be tomorrow's case study on failure. Kmart, IBM, and American Express have all found out the power of change, from a position of power to a fight for survival. Radio Shack, Kodak, Circuit City, and Blockbuster, all went bankrupt and ultimate reason for their demise was change. When a company increases the value offered to a customer by improving the product, enhancing service, offering better technology or increasing efficiencies, the competition must follow. The customer wants it better...they want it easier to use...they want it cheaper...they want it now. Even now, in today's tenuous economy, it is the customer who is driving the ship. No matter what else is happening, it is the customer who is choosing when and where to spend their money. This program explores change...the successes, the failures, the reasons behind both and how to capitalize on the opportunities that are created because of change.

Improvement – How the Best Get Better. This double-edged sword presentation cuts to the core of performance, both business and personal performance. Mandates from management throughout the country all seem to be singing the same song: If we are going to remain successful and be players in the marketplace both now and in the future, we must constantly strive to learn more, improve our quality of service, increase customer satisfaction, increase market share and do it in less time with fewer people. To keep elements for success effective, to facilitate individuals performing at their Optimum Level, it sometimes takes a catalyst of rare ingredients to first ignite the fire and then keep it blazing. This Peak Performance program was designed to be the catalyst to get things moving, and also teach techniques to keep it going.

Business Disruption – How to Avoid Business Disruptors. One  of  the  greatest strategic advantages a  company  can  have  is  the  ability  to  avoid  business disruptors.  The  sources  for  business  disruption  are  everywhere.  Situational  imposed  business disruptors would include recessions, poor hiring practices, lack of technology, strong competition, new government regulations, changing consumer trends, or data breaches, to name a few. On top of the  situational  imposed  business  disruptors,  are  the  self-imposed  disruptions  caused  by  poor leadership, lack of knowledge or data, arrogance, laziness, poor research, assumptions, disregarding trends, foolish judgment, bad employees and poor customer service. The average life expectancy of a multinational corporation-Fortune 500 or its equivalent is only 40 years. Over 420 U.S. companies with assets of more than $500 million have filed for bankruptcy since 1981 and over 74% of the Fortune 500 companies that existed in 1980 are no longer on the list. Business disruptions can be devastating but they don’t have to be. Mr. Stevenson’s  program is designed to help business leaders and employees understand where business disruptions come from and how to deal with, and when possible, avoid them.

PEAK PERFORMANCE- Raise Your Line. This program is a roadmap to business success. It is the perfect combination of proven business  tactics  solidly  grounded  in  years  of  research.  Mr.  Stevenson  is an  expert  at building a high performance business culture and this program, based on his new book, bearing  the  same  title,  contains  winning  strategies,  techniques,  methods,  thoughts, principles and key habits for success that will empower anyone towards a better future. Raise Your Line offers guidelines and practical to-do’s to help any company or person succeed in business. In this program, Mr. Stevenson walks attendees step-by-step, through how to improve their business performance, leadership skills, and reach their career goals.

Growth- Sustainable Growth. Throughout  the  world,  technological  change  and  global  competition  continue  on  their relentless and disruptive  path of  uncertainty and  volatility. Compounded by the  current economic external threats, it is no surprise that many companies today are facing critical decisions  on  how  to  survive.  Mr.  Stevenson  has  designed  this  program  to  help companies, organizations and associations not only survive … but thrive in these types of conditions. “Corporate  Culture”  is  the  fundamental  character  or  spirit  of  an  organization  that influences  the  loyalty and  general behavior  of  its  employees. When  you  learn  how to combine  The  Right  Corporate  Culture  with  The  Right  Core  Competencies,  your organization will begin to thrive.

Leadership – The Leadership Formula. The Leadership program focus is on practical, insightful and useful skills that help to make relationships work and companies prosper. Designed with the goal of helping companies thrive in today's marketplace, Mr. Stevenson identifies how to start, maintain, and deepen working  relationships.  This  program  starts  with  the  nine  elements  of  the  Leadership Formula then delves even deeper into  the philosophy of  relationships. Mr. Stevenson addresses   courage   and   challenge,   confidence   and   commitment,   compassion   and communication, change, cooperation, and control.

Customer Service – You’ve Got to Make Them Say WOW! This program deals with dispelling the theory that the customer is always right. Whether it was selling a Dixie cup of lemon-aid on the sidewalk or closing a multimillion-dollar deal, anyone who has ever dealt with a customer knows the customer is not always right. Many times the customer is wrong, very wrong; however they are still the customer. This Customer Service program addresses how to keep customers spending their money at your organization without giving away the farm. By exploring not only in the initial sell, but also addressing how to improve repeat and referral business, this program will provide concrete examples of ways to improve your selling techniques. The program has been designed as an educational, interactive seminar for anyone who has customer contact, from Executives, Managers, and Supervisors to Hourly Personnel.

Sales – The Answers to Successful Selling are All Four Letter Words. The  art, discipline,  techniques  of  selling  have  traveled  many  different  paths  over  the centuries. Whether one is doing research or actually working in businesses it is obvious the path to selling effectively has gone from simple to highly sophisticated and back again. This program doesn't mean to oversimplify the process of selling something, but it will make it understandable and easy to implement by sticking to the basics. The program breaks down the Art and Science of Selling into a no-nonsense set of guidelines that will make even the most novice of salespeople a success.

Success – Essential Habits of Success. Why is it that  some people succeed while others fail? That answer seems to elude most  people.  With  over  two  decades  of  research  having  interviewed  over  10,000 employees, managers and senior executives in over 250   industries, Mr. Stevenson has amassed  an  enormous  data  base  on  the  subject  of  SUCCESS.  He  called  upon  his knowledge of what he has learned from some of the most innovative, resourceful, and powerful companies in the world, along with what he learned running his own companies … to compile what he feels are the Fifty-Two Essential Habits For Success. More importantly, Mr. Stevenson has designed a study method so “simple” that he will be able to show your attendees how to master all the habits and make them a part of their daily life. A method that will only take a couple of minutes a day. The beauty of his study method is in its simplicity. If your goal is to make your company and people more successful than this program is a must for you.  The program is designed  to not only help individuals become more talented, motivated, productive, and successful but help companies do the same.

Innovation – The Relentless Pursuit of Happiness. Simple words like “Why” or “What if” can save a company if asked at the right time. Great leaders see challenges as an invitation for the group to test, justify, explain, and prove ideas. They  welcome  vigorous  dialogue  and  debate.  They  see  argument  and  disagreement  as catalysts to better solutions. Unfortunately, some managers / bosses / CEOs / companies have instilled such an environment of fear that they seldom, if ever, have anyone question their ideas, policies, procedures, or methods. In an environment where the Top 10 In-Demand Jobs today did not exist in 2004 and the amount of technical information in the world is doubling every 2 years, innovation has become one of the critical functions of survival for companies today. Great managers have no problem admitting a policy or procedure just doesn’t work anymore. They understand you cannot become what you need to be by remaining what you are. This program will teach your participants how to delve, inquire, forget the past, try a clean slate, rewrite the rulebook, involve other fields of expertise, look from a different angle, try to find a 2nd right answer, along with the importance of involving all departments and levels of experience. It will show them how to inspire, exchange ideas, share experiences, describe challenges, have a shared sense of purpose, and learn from each other. If you want to create an Innovative Environment where your people will understand the power and purpose of openly and candidly challenging the rules, understanding the genius of subtraction rather than addition, appreciate that the Hero is the one with ideas and how “not” to succumb to the destructive power of traditional mindsets … then this program is for you.

Team Building – “I’ve Got Your Back.” For your company or organization to succeed in this highly competitive, ever changing environment you need to be certain you are running at peak performance. All resources must be utilized to full potential. When considering the resources of an organization, its most valuable asset is always its human resources. To be able to maximize results, you need to be able to maximize Operations, Preparations, Motivations, and Expectations. Mr. Stevenson has developed a program that addresses the many aspects of teamwork and how to make it function at its optimum potential.

Communication – The Single Most Important Skill Determining Your Success in Life. Communication is an interactive event between two or more individuals; a give and take of thoughts, wants, or needs. Communication is a skill that must be learned and practiced regularly in order to be successful at it. The Communication program was designed using proven and powerful communication techniques intended to call the audience to action, calling them to examine their own skills, and then calling them to actively practice improving those skills.

Strategic Planning - Riding A New Wave To Success. Mr. Stevenson has developed this program to facilitate the Strategic Planning process. This program enables the organization to get a handle on what it is doing right, where it can improve, and what must be done to reach the goals being set. Some of the greatest experts on any business are a firm's own people. Utilizing various aspects of dynamic interaction, Mr. Stevenson will take full advantage of the brainpower sitting in the room. With Robert as the catalyst driving the audience, everyone will get involved and in no time be combining their collective brilliance to accomplish far more than previously thought possible. At the end of the program there will be a detailed account of what is going right, and what needs improvement. Additionally the group will produce a prioritized strategic action plan intended to improve the organization and better prepare it for today's highly competitive and ever changing environment. This seminar will prove to be one of the best allocations of corporate resources ever authorized.

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