Chris Voss: The Basics of Negotiations
In this video, Chris Voss, former Lead International Kidnapping Negotiator for the FBI, shares how he spent his career navigating high-pressure situations. While most individuals will never be bargaining to save a human life like Voss, each of us negotiates daily with colleagues, vendors, friends, and family members. How do you secure maximum benefit in your own negotiations? According to Voss, success comes from patience, proper planning, and a genuine desire to listen.
Prior to 2008, Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. Before becoming the FBI lead international kidnapping negotiator, Chris served as the lead Crisis Negotiator for the New York City Division of the FBI. Chris was a member of the New York City Joint Terrorist Task Force for 14 years. He was the case agent on such cases as TERRSTOP (the Blind Sheikh Case–Sheikh Omar Abdel-Rahman), the TWA Flight 800 catastrophe and negotiated the surrender of the first hostage taker to give up in the Chase Manhattan bank robbery hostage taking.
Former FBI Lead International Kidnapping Negotiator and CEO of Black Swan Group
- Local: $55,001 - $75,000*
- US East: $55,001 - $75,000*
- US West: $55,001 - $75,000*
- Europe: $55,001 - $75,000*
- Asia: $75,001 and up*
Chris Voss is CEO of the Black Swan Group and author of the national best-seller "Never Split The Difference: Negotiating As If Your Life Depended On It," which was named one of the seven best books on negotiation. A 24-year veteran of the FBI, Chris retired as the lead international kidnapping negotiator. Drawing on his experience in high-stakes negotiations, his company specializes in solving business communication problems using hostage negotiation solutions. Their negotiation methodology focuses on discovering the “Black Swans,” small pieces of information that have a huge effect on an outcome. Chris and his team have helped companies secure and close better deals, save money, and solve internal communication problems. Chris has been featured in TIME, Business Insider, Entrepreneur, Inc., Fast Company, Fortune, The Washington Post, SUCCESS Magazine, Squawk Box, CNN, ABC News and more.