Chris Voss: The Basics of Negotiations
Former FBI Lead International Kidnapping Negotiator Chris Voss shares expert pointers on how to become a good negotiator.
After 24 years with the FBI as a hostage negotiator, Chris Voss has assembled a toolbox of effective tactics for high-pressure negotiations. In this how-to video, Chris covers the basics of negotiations and actionable tips for how to become an expert – including having patience, nailing the opening question, and listening to the answer.
Chris Voss is CEO of the Black Swan Group and author of the national best-seller Never Split The Difference: Negotiating As If Your Life Depended On It, which was named one of the seven best books on negotiation. In 2008, he founded The Black Swan Group, which specializes in solving business communication problems using hostage negotiation solutions. Chris has used his many years of experience in international crisis and high stakes negotiations as an FBI agent to develop a unique program and team that applies these globally proven techniques to the business world. Chris helps companies secure and close better deals, save money, and solve internal communication problems between senior management and employees.
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Former FBI Lead International Kidnapping Negotiator and CEO of Black Swan Group
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