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Today, everyone “gets it” that the reality of the internet has made word of mouth - customer recommendations - more powerful than ever before as a driver of business growth. Most companies “hope” that their customers are recommending them. That’s their strategy. They hope. Market leading companies don’t hope. They make it happen. They are intentional, strategic, and tactical about creating the positive customer word of mouth that drives new business to them. There is one way to do it. One. Customer experience.
Author & Expert on High Performance Strategies
Fees
  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: $20,001 - $35,000*
  • Asia: Please Inquire
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Joe is a business author, executive coach, and partner in three companies, including Hometown Productions, a feature film company; Mirror, a very hip restaurant in Nashville, TN; and Legacy, a marketing firm specializing in branding, employee retention and customer service issues. He is the author of Be the Best at What Matters Most, and four other ground-breaking business books including Becoming A Category of One: How Extraordinary Companies Transcend Commodity And Defy Comparison, which received rave reviews from The New York Times, Retailing Today, Publishers Weekly and many others.
Topics & Types
InnovationPeak PerformanceSalesBusiness Authors/Strategists
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