The concept of leaders needing to “walk-the-talk” has been around forever, and can seem over-used. But I don’t think the phrase can ever be over-used. This video focuses on specific leadership behaviors that walk-the-talk of service excellence.
Customer Service Expert & 20 Year Veteran of Disney
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Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today. Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, and Coca Cola.