Hal Becker on the Significance of Customer Service
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In this video, expert on sales and author of Can I Have 5 Minutes Of Your Time?, Hal Becker, speaks on the significance of customer service. He says that consumers allow bad customer service to happen and says that there is nothing new to selling - we just take the advice and thoughts of others and regurgitate it.
Hal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. Hal Becker's client list includes IBM, Disney, New York Life, Continental Airlines, Verizon, Terminix, AT&T, Pearle Vision, Cintas, and hundreds of other companies and associations.
At the age of 22, Hal became the #1 salesperson among a national sales force of 11,000, for the Xerox Corporation. Six years later in 1983, he survived terminal cancer only months after launching Direct Opinions, one of America's first customer service telemarketing firms that facilitates more than two million calls per year with offices throughout the U.S.A. and Canada.
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