James Gilmore: The Design of Experiences
James Gilmore is the author of "The Experience Economy." View his recent presentation in this video. Check his availability or call us today at 1-800-SPEAKER.
Expert on Customer Interaction and Experience
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James Gilmore is an expert on innovative thinking and the experience economy. As co-author of The Experience Economy, James Gilmore advises companies on how to turn their goods and services into a remarkable experience for the consumer. He discusses the concept of mass customization and helps businesses envision new possibilities for engaging customers and finding new sources of revenue.