James Gilmore: The Design of Experiences
description
A recent presentation from management advisor Jim Gilmore, author of the best-selling book The Experience Economy, discussing the principles of experience staging and their role in the design of goods, services, and customer interactions.
Featuring
James Gilmore
Expert on Customer Interaction and Experience
Fees
- Local: $10,001 - $20,000*
- US East: $10,001 - $20,000*
- US West: $10,001 - $20,000*
- Europe: $10,001 - $20,000*
- Asia: $20,001 - $35,000*
James Gilmore
James Gilmore is an expert on innovative thinking and the experience economy. As co-author of The Experience Economy, James Gilmore advises companies on how to turn their goods and services into a remarkable experience for the consumer. He discusses the concept of mass customization and helps businesses envision new possibilities for engaging customers and finding new sources of revenue.