James Gilmore: The Design of Experiences

James Gilmore: The Design of Experiences


A recent presentation from management advisor Jim Gilmore, author of the best-selling book The Experience Economy, discussing the principles of experience staging and their role in the design of goods, services, and customer interactions.

Expert on Customer Interaction and Experience

  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: $10,001 - $20,000*
  • Asia: $20,001 - $35,000*

James Gilmore is an expert on innovative thinking and the experience economy. As co-author of The Experience Economy, James Gilmore advises companies on how to turn their goods and services into a remarkable experience for the consumer. He discusses the concept of mass customization and helps businesses envision new possibilities for engaging customers and finding new sources of revenue.