Jenn Lim on Extreme Happiness in Customer Service
Jenn Lim, CEO & Chief Happiness Officer of Delivering Happiness, takes a deep dive into the customer service at Zappos. "How you make people feel" is a deeply rooted in the cultural of the company creating great experiences.
CEO & Chief Happiness Officer of Delivering Happiness, Culture Book Creator and Consultant at Zappos
- Local: $35,001 - $55,000*
- US East: $35,001 - $55,000*
- US West: $35,001 - $55,000*
- Europe: $35,001 - $55,000*
- Asia: $35,001 - $55,000*
Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company that she and Tony Hsieh (CEO of Zappos) co-created in 2010 to inspire happiness in work, community and everyday life. In 2005, she created the first Culture Book for Zappos – now on its 7th edition – and has produced them ever since. In 2009, Zappos was sold to Amazon.com in a deal valued at $1.2 billion on the day of closing, and in 2011, Zappos was #6 on Fortune’s “100 Best Companies to Work For” list. The Culture Book has become a global symbol of how companies can successfully create cultures based on happiness and be profitable at the same time.