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Jenn Lim on Extreme Happiness in Customer Service


Jenn Lim, CEO & Chief Happiness Officer of Delivering Happiness, takes a deep dive into the customer service at Zappos. "How you make people feel" is a deeply rooted in the cultural of the company creating great experiences. 

CEO & Chief Happiness Officer of Delivering Happiness, Culture Book Creator...

  • Local: $20,001 - $35,000*
  • US East: $35,001 - $55,000*
  • US West: $20,001 - $35,000*
  • Europe: $35,001 - $55,000*
  • Asia: Please Inquire
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Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company that she and Tony Hsieh (CEO of Zappos) co-created in 2010 to inspire happiness in work, community and everyday life. In 2005, she created the first Culture Book for Zappos – now on its 7th edition – and has produced them ever since. In 2009, Zappos was sold to in a deal valued at $1.2 billion on the day of closing, and in 2011, Zappos was #6 on Fortune’s “100 Best Companies to Work For” list. The Culture Book has become a global symbol of how companies can successfully create cultures based on happiness and be profitable at the same time.

Topics & Types
Customer ExperienceHealth, Happiness, & WellnessHuman ResourcesCorporate CultureBusiness Leaders From Major BrandsCEOsAuthorsFemale Speakers
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