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Jenn Lim on Extreme Happiness in Customer Service


Jenn Lim, CEO & Chief Happiness Officer of Delivering Happiness, takes a deep dive into the customer service at Zappos. "How you make people feel" is a deeply rooted in the cultural of the company creating great experiences. 

CEO & Chief Happiness Officer of Delivering Happiness, Culture Book Creator,...

  • Local: $20,001 - $35,000*
  • US East: $35,001 - $55,000*
  • US West: $20,001 - $35,000*
  • Europe: $35,001 - $55,000*
  • Asia: Please Inquire
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Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company that she and Tony Hsieh (CEO of Zappos) co-created in 2010 to inspire happiness in work, community and everyday life. In 2005, she created the first Culture Book for Zappos—now on its 7th edition—and has produced them ever since. In 2009, Zappos was sold to in a deal valued at $1.2 billion on the day of closing, and in 2011, Zappos was #6 on Fortune’s “100 Best Companies to Work For” list. The Culture Book has become a global symbol of how companies can successfully create cultures based on happiness and be profitable at the same time.

Topics & Types
BrandingCustomer ExperienceHealth, Happiness, & WellnessHuman ResourcesCorporate CultureBusiness Leaders From Major BrandsCEOsAuthorsFemale Speakers
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