Joe Calloway - Customer Driven Growth
Today, everyone “gets it” that the reality of the internet has made word of mouth - customer recommendations - more powerful than ever before as a driver of business growth. Most companies “hope” that their customers are recommending them. That’s their strategy. They hope. Market leading companies don’t hope. They make it happen. They are intentional, strategic, and tactical about creating the positive customer word of mouth that drives new business to them. There is one way to do it. One. Customer experience.
Author & Expert on High Performance Strategies
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