Larry Hochman: The Relationship Revolution
Larry Hochman is one of the most popular keynote speakers in the world and a former European Business Speaker of the Year. He is a globally recognised expert on customer relationships, leadership and talent management. Eagerly anticipated and universally welcomed, Larry has now written his debut book The Relationship Revolution. Larry has taken his expertise and years of experience with customers to create a book which will be the new rule book in the post-recession era. Larry explains that the businesses that will prevail in the future will be those who understand customer relationships he maps out what you have to do to succeed in the coming decades. He gets under your customers skin, shows you what they really want, and then takes you through what you have to do, inside and outside your organisation, to get there. Larrys insights were captured on camera recently at the London Business Forum. Enjoy.