Ryan Estis: The Era of the Customer and the How Advantage

Business performance expert Ryan Estis discusses the importance of customer relationships and how to transform a strong relationship into a business advantage. He explains that speed and efficiency matter because customers are busier than they've ever been, where the average smart phone user checks their phone 150 times per day. The average office worker checks their email 30 times per hour. The average Facebook user checks their account 14 times per day. We're busier and more distracted than we've ever been. Today, the average human attention span is eight seconds, which is roughly one second than a goldfish.

Supporting the world’s leading brands, including Liberty Mutual, Darden Restaurants, Goodyear, the Dallas Cowboys, Medtronic, ECCO USA and Blue Cross Blue Shield, Ryan Estis is a faculty member for the Institute of Management Studies, a member of the SmartBrief on Workforce Advisory Board and a certified Human Capital Strategist.