Sheila Heen: Feedback and Difficult Organizations

Sheila Heen explains the importance of constructive feedback on improving organizations.  She speaks to how these difficult conversations are essential to growing as not only as a company, but as a person as well. The information one receives from these conversations is important, but even things like little signals you see others do can help you change the way you do things.  Once you have these talks and get this information, this is when you can make sure everyone is being the best they can be.

Sheila is a Founder of Triad Consulting Group and co-author of two New York Times bestsellers, Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Sheila turns the usual conversations on their head and shows leaders how they can transform the culture of learning in their organization.