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Susan O'Malley: Leadership, Team Work, Customer Service


Former President of Washington Sports and Entertainment Susan O’Malley uses stories from her time in professional sports to illustrate 7 lessons on leadership and customer service.
Fmr. Pres. of the Washington Capitals and the Washington Wizards, First...
  • Local: $20,001 - $35,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: $35,001 - $55,000*
  • Asia: $35,001 - $55,000*
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As the first female president of a professional sports franchise, Susan O’Malley, the former president of Washington Sports and Entertainment, is a pioneer in sports and business. Under her guidance, her company improved its bottom line, as well as its winning percentage, and the Washington Wizards experienced the largest ticket revenue increase and the highest renewal rate in the history of an NBA franchise to date. O’Malley’s illustrious career also included the creation of the MCI Center, which helped revitalize downtown DC. She addresses management, leadership, and marketing.
Topics & Types
Change ManagementCustomer ExperienceDiversity & InclusionLeadershipMarketingTeamworkTurnaroundCorporate CultureBusiness Leaders From Major BrandsCEOsFemale Speakers
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