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Thomas Stewart Talks to Inc. About Service Design


Thomas Stewart, executive director for the National Center for the Middle Market, explains why 'services should be designed just as carefully as products.' Subscribe to Inc.'s channel, click here: Click here for part 2 - Why Mid-Market Companies Are Getting Overlooked Facebook: Twitter: G+: Linkedin:

Executive Director of the National Center for the Middle Market; former...

  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: $20,001 - $35,000*
  • Asia: $35,001 - $55,000*
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Thomas A. Stewart is the Executive Director of the National Center for the Middle Market, the leading source for knowledge, leadership and research on mid-sized companies, based at the Fisher College of Business at The Ohio State University. Stewart is an influential thought leader on global management issues and ideas: an internationally recognized editor and publisher, authority on intellectual capital and knowledge management, and a best-selling author. His new book, Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight (co-authored with Patricia O’Connell), was published by Harper Business in November 2016.

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