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Thomas Stewart Talks to Inc. About Service Design

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Thomas Stewart, executive director for the National Center for the Middle Market, explains why 'services should be designed just as carefully as products.' Subscribe to Inc.'s channel, click here: http://www.youtube.com/user/incmagazine?sub_confirmation=1 Click here for part 2 - Why Mid-Market Companies Are Getting Overlooked http://www.inc.com/Idea-lab/thomas-stewart-mid-market-companies-getting-overlooked.html Facebook: https://www.facebook.com/Inc Twitter: https://twitter.com/Inc G+: https://plus.google.com/+incmagazine/posts Linkedin: https://www.linkedin.com/company/inc.-magazine
Stewart-Thomas
Executive Director of the National Center for the Middle Market; former...
Fees
  • Local: $10,001 - $20,000*
  • US East: $10,001 - $20,000*
  • US West: $10,001 - $20,000*
  • Europe: $20,001 - $35,000*
  • Asia: $35,001 - $55,000*
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Thomas A. Stewart is the Executive Director of the National Center for the Middle Market, the leading source for knowledge, leadership and research on mid-sized companies, based at the Fisher College of Business at The Ohio State University. Stewart is an influential thought leader on global management issues and ideas: an internationally recognized editor and publisher, authority on intellectual capital and knowledge management, and a best-selling author. His new book, Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight (co-authored with Patricia O’Connell), was published by Harper Business in November 2016.
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BrandingCustomer ExperienceMarketingRelationship BuildingBusiness StrategyConsumer BehaviorAuthors
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