World Class Service and Culture

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Zappos.com became known for being #1 in Customer Service as rated by American Express Customers. Come to learn the game-changing secrets from Zappos Culture Strategist, Robert Richman. You’ll learn how great service drives revenue and why your customer’s frustrations are your greatest gift. You’ll learn about designing great experiences and developing a culture to sustain a high level of service. Robert is known for his Culture Hacks and will teach you fast action tips that work for the C-Suite all the way to front line agents and managers.

Culture Strategist at Zappos.com & Author of Culture Blueprint

Fees
  • Local: $20,001 - $35,000*
  • US East: $20,001 - $35,000*
  • US West: $20,001 - $35,000*
  • Europe: Please Inquire
  • Asia: Please Inquire
Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture. Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies. As one of the world’s authorities on employee culture and customer experience, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly.