World Class Service and Culture
Zappos.com became known for being #1 in Customer Service as rated by American Express Customers. Come to learn the game-changing secrets from Zappos Culture Strategist, Robert Richman. You’ll learn how great service drives revenue and why your customer’s frustrations are your greatest gift. You’ll learn about designing great experiences and developing a culture to sustain a high level of service. Robert is known for his Culture Hacks and will teach you fast action tips that work for the C-Suite all the way to front line agents and managers.
Culture Strategist at Zappos.com & Author of Culture Blueprint
- Local: $20,001 - $35,000*
- US East: $20,001 - $35,000*
- US West: $20,001 - $35,000*
- Europe: Please Inquire
- Asia: Please Inquire