Customer Experience Speakers
Leading Authorities speakers bureau represents the top speakers on customer experience who have proven that they know what it takes to build a positive customer experience when someone interacts with a business. Whether it is purchasing a product from your company or simply asking someone from your organization a question, these customer service keynote speakers can help guide your company in the right direction in providing the best customer experience possible.
Let us know if you are interested in one of our speakers for your event.
Jim Donald
Co-Chairman of Albertsons, Former CEO of Starbucks, Former CEO of Extended Stay Hotels, & Former CEO of Pathmark Supermarkets
Fees
- Local: $35,001 - $55,000*
- US East: $35,001 - $55,000*
- US West: $35,001 - $55,000*
- Europe: $55,001 - $75,000*
- Asia: $75,001 and up*
Jim Donald
Jim Donald – the current co-chairman and former CEO of Albertsons, and the former CEO of Starbucks, Haggen Food & Pharmacy, and Extended Stay Hotels – focuses on innovation, quality, and service. He started his career as a grocer; he was handpicked by Sam Walton to build a supermarket presence for Wal-Mart. He helped Starbucks enjoy record growth and performance and increase its social responsibility commitment. At Extended Stay Hotels, Donald utilizing his reputation for turning around ailing companies. Named one of the “Top 25 CEOs in the World,” he addresses leadership, management, the power of one customer.
Susan O'Malley
Fmr. Pres. of the Washington Capitals and the Washington Wizards, First Female Pres. of a Professional Sports Franchise
Fees
- Local: $20,001 - $35,000*
- US East: $20,001 - $35,000*
- US West: $20,001 - $35,000*
- Europe: $35,001 - $55,000*
- Asia: $35,001 - $55,000*
Susan O'Malley
As the first female president of a professional sports franchise, Susan O’Malley, the former president of Washington Sports and Entertainment, is a pioneer in sports and business. Under her guidance, her company improved its bottom line, as well as its winning percentage, and the Washington Wizards experienced the largest ticket revenue increase and the highest renewal rate in the history of an NBA franchise to date. O’Malley’s illustrious career also included the creation of the MCI Center, which helped revitalize downtown DC. She addresses management, leadership, and marketing.
Nick Friedman
Renowned Co-Founder of World-Class Iconic Brands, Including International Franchise College Hunks Hauling Junk & Moving; Author, TV Personality, Thought Leader
Fees
- Local: $10,001 - $20,000*
- US East: $20,001 - $35,000*
- US West: $20,001 - $35,000*
- Europe: $20,001 - $35,000*
- Asia: $35,001 - $55,000*
Nick Friedman
Nick Friedman is co-founder & visionary of College H.U.N.K.S. Hauling Junk & Moving, the largest and fastest-growing junk removal and local moving franchise opportunity in North America. Friedman started the business in college with his childhood best friend Omar Soliman in a beat-up cargo van, and it has grown to over 250 franchises and $300 Million annual sales. He was named among the “Top 30 Entrepreneurs in America Under 30” by INC Magazine and was on the same list as Mark Zuckerberg, Bill Gates, and Michael Dell in a Newsweek article entitled “College Kid to Millionaire.” Friedman is a three-time Ernst and Young Entrepreneur of the Year Award Finalist, and he won the prestigious award in 2018. He has been featured in numerous business books and textbooks, as well as Forbes, Fortune, and many other notable publications. Friedman’s company has appeared every year on the INC. 5000 list of Fastest Growing Companies and has appeared twice on the Oprah Winfrey Show. Friedman is also a TV personality, having appeared as a guest on shows, including the first episode of ABC’s Shark Tank, Bravo’s Millionaire Matchmaker, CNBC’s BlueCollar Millionaires, and CBS’s Undercover Boss. He also produced and acted in the biopic Bezos: The Beginning. Additionally, Nick is a Board Member of the Young Presidents Organization (YPO). As an author, Nick co-wrote a bestselling book entitled Effortless Entrepreneur: Work Smart, Play Hard, Make Millions.
Omar Soliman
CEO & Co-Founder of College Hunks Hauling Junk and Moving, Best-selling Co-Author of “Effortless Entrepreneur: Work Smart, Play Hard, Make Millions,”, TV Personality, Growth Hacker for World Class Organizations, and Thought Leader
Fees
- Local: $10,001 - $20,000*
- US East: $20,001 - $35,000*
- US West: $20,001 - $35,000*
- Europe: $20,001 - $35,000*
- Asia: $35,001 - $55,000*
Omar Soliman
Omar Soliman is an American entrepreneur, author, television personality and co-founder of College Hunks Hauling Junk, a junk hauling and moving business headquartered in Tampa, Florida. Soliman has been named Top 30 Entrepreneurs in America Under 30 by INC Magazine, Top 35 Entrepreneurs Under 35 by Bisnow.com, and was the 2018 Ernst and Young Entrepreneur of the Year Award Winner as well as a finalist for Tampa Bay CEO of the Year. He has appeared as a guest on FOX Business News, MSNBC, and ABC's Shark Tank.
Lisa Sun
Founder & CEO, GRAVITAS, Former Associate Principal at McKinsey & Company
Fees
- Local: $10,001 - $20,000*
- US East: $20,001 - $35,000*
- US West: $20,001 - $35,000*
- Europe: $20,001 - $35,000*
- Asia: $35,001 - $55,000*
Lisa Sun
Lisa Sun, founder and CEO of GRAVITAS, seamlessly blends stories from her data-driven insights from 11 years at McKinsey & Company and from her experience as an entrepreneur launching an innovative retail brand to offer talks that encourage audiences to choose self-confidence, work to harness their “superpower,” and use gravitas to advance personally and professionally. Sun explores why it’s vital to push past your potential, how to transform an idea into a movement, and why you’ve got to bet on yourself every single day. Sun has always had a passion for style, for inclusivity, and for helping people look and feel their best and was named one of Washingtonian Magazine's Best Dressed Women.
Kevin Gaskell
Former Group CEO of BMW GB, Former CEO of Porsche GB, and Former CEO of Lamborghini GB
Fees
- Local: $20,001 - $35,000*
- US East: $35,001 - $55,000*
- US West: $35,001 - $55,000*
- Europe: $20,001 - $35,000*
- Asia: Please Inquire
Kevin Gaskell
As CEO of four successful world class brands, and as a serial entrepreneur who has built international companies from nothing more than ‘a good idea,’ Kevin has created over $5 billion in shareholder value and yet has still found time to climb the world’s highest mountains, walk to both North and South Poles, compete in international sport and play in a rock band. His energy and leadership has helped companies including Porsche GB, BMW GB, Lamborghini GB, epyx and EurotaxGlass’s to achieve world class levels of customer service and financial performance. A highly motivational and engaging speaker, he passionately believes that ordinary people can deliver extraordinary results given the invitation to believe in the goal and the opportunity to contribute towards its achievement.
Charlotte Pearce
Millennial Entrepreneur & CEO of thriving business Inkpact
Fees
- Local: Under $10,000*
- US East: $20,001 - $35,000*
- US West: $20,001 - $35,000*
- Europe: Under $10,000*
- Asia: Please Inquire
Charlotte Pearce
Millennial, award-winning entrepreneur, CEO of Inkpact and women-in-tech ambassador. Charlotte is an inspiring and motivational speaker whose mission is to bring delight and connection to the heart of business communications. Using innovative and disruptive tech, Inkpact, successfully transforms digital email campaigns into beautiful, handwritten notes at scale. The letters are written by hand, by a freelance community of scribes - The Scribe Tribe, who make up the heart of the business. The thriving community of over 100 UK and US based creative freelancers leverage the flexible working hours and equal opportunity employment to earn in their spare time whilst doing work they love. Inkpact has recently launched a successful salesforce app allowing businesses to scale thoughtfulness at the touch of a button. Charlotte is a passionate and energetic leader who leads with heart. She has built a flexible and collaborative culture internally, provides work to those who prefer flexibility and has revolutionized the depth of connection companies can experience with their customers, through the power of innovative tech and human heart.
Expertise: Charlotte is on a mission to connect the head and the heart of business and to drive innovation in the way humans and technology co-create meaningful experiences and lasting business relationships.
Joseph Pine
Expert On Experience Staging & Mass Customization
Fees
- Local: $10,001 - $20,000*
- US East: $10,001 - $20,000*
- US West: $10,001 - $20,000*
- Europe: $10,001 - $20,000*
- Asia: $20,001 - $35,000*
Joseph Pine
A creative mind dedicated to helping businesses develop new ways to deliver customer values, Joseph Pine is the co-author of numerous books including The Experience Economy. Pine is a marketing expert who illustrates the importance of creating unique interactions and experiences for consumers in order to drive revenue and growth. He consults with numerous Fortune 500 companies and start-ups around the world, helping them embrace the ideas and frameworks he writes about, develop concepts for creating more economic value, and see those concepts become reality. In his speaking and teaching activities, Pine has addressed both the World Economic Forum and TED and has been a Visiting Scholar with the MIT Design Lab and a Visiting Professor at the University of Amsterdam.
James Gilmore
Expert on Customer Interaction and Experience
Fees
- Local: $10,001 - $20,000*
- US East: $10,001 - $20,000*
- US West: $10,001 - $20,000*
- Europe: $10,001 - $20,000*
- Asia: $20,001 - $35,000*
James Gilmore
James Gilmore is an expert on innovative thinking and the experience economy. As co-author of The Experience Economy, James Gilmore advises companies on how to turn their goods and services into a remarkable experience for the consumer. He discusses the concept of mass customization and helps businesses envision new possibilities for engaging customers and finding new sources of revenue.
Steve Robinson
Former Chief Marketing Officer & Executive Vice President of Chick-fil-A
Fees
- Local: $20,001 - $35,000*
- US East: $20,001 - $35,000*
- US West: $20,001 - $35,000*
- Europe: $35,001 - $55,000*
- Asia: $35,001 - $55,000*
Steve Robinson
Steve Robinson served as the Chief Marketing Officer of Chick-fil-A, the nation’s most profitable food chain, from 1981 to 2015. Responsible for overseeing all of the brand’s traditional marketing support, advertising, brand development innovation, menu innovation, and hospitality strategies, he was integrally involved in the company’s incredible growth trajectory. Robinson helped take the chicken chain from 184 stores and $100 million in annual revenue when he assumed his position, to more than 2,100 stores and $6.8 billion in annual sales upon his retirement. He is credited with identifying and rolling out the company’s “Eat Mor Chikin” branding and campaign, which is now recognized worldwide. He is also the author of the new book, Covert Cows and Chick-fil-A: How Faith, Cows, and Chicken Built an Iconic Brand, due out in Spring 2019. He offers insights on building brand loyalty, creating a unique brand culture that stands out in a crowded global marketplace, and why success and culture are often so tightly linked.
Bran Ferren
Former President of Research and Development at Walt Disney Imagineering
Fees
- Local: $20,001 - $35,000*
- US East: $35,001 - $55,000*
- US West: $35,001 - $55,000*
- Europe: $55,001 - $75,000*
- Asia: $75,001 and up*
Bran Ferren
Bran Ferren is a designer and technologist working in entertainment, product development, engineering, architecture, and the sciences. He is former president of research and development, and creative technology for Walt Disney. Once known for entertaining millions by creating special effects for Hollywood, theme parks and Broadway, Applied Minds co-founder Bran Ferren now solves impossible tech challenges with previously unimaginable inventions. He has been named one of the “100 Most Creative People in Business” by Fast Company.
Dustin Garis
Brand Innovator, Customer Experience Pioneer, Formerly Chief Troublemaker at Procter & Gamble, Coca-Cola & AMEX
Fees
- Local: $20,001 - $35,000*
- US East: $20,001 - $35,000*
- US West: $20,001 - $35,000*
- Europe: $20,001 - $35,000*
- Asia: $35,001 - $55,000*
Dustin Garis
Hailed as "Chief Troublemaker" by some of the world's largest corporations, Dustin Garis is a master of blending innovation and marketing together. His disruptive ideas have been put into play with companies all across the globe, including P&G, Coca-Cola, and many others. With his unique background and larger-than-life personality, Garis helps businesses across industries to deliver new and exciting products and services to consumers.
Dex Hunter-Torricke
Head of Global Communications & Marketing at Deepmind; Former Head of Communications, Oversight Board for Meta; Former Communications Executive at SpaceX, Facebook, and Google
Fees
- Local: $10,001 - $20,000*
- US East: $20,001 - $35,000*
- US West: $35,001 - $55,000*
- Europe: $20,001 - $35,000*
- Asia: $20,001 - $35,000*
Dex Hunter-Torricke
With more than a decade working at the heart of the technology industry, Dex Hunter-Torricke has managed communications for some of the most-influential and admired Silicon Valley leaders and corporations of our day. He is the head of global communications and marketing at Deepmind, one of the world’s leading artificial intelligence companies and a subsidiary of Google’s parent company, Alphabet. Deepmind is playing a critical role in writing the next chapter on science, tech, the economy, and society across the globe, and Dex spearheads efforts to bring the stories of how the organization is moving the world forward to light. From 2012-2016, he led the executive communications team at Facebook and served as personal speechwriter for Mark Zuckerberg. He then went on to join SpaceX as senior director of communications. He later served as the VP Global Communications & Public Engagement for the Oversight Board for Meta, the independent body that makes decisions on Facebook and Instagram’s most challenging content issues.
Sekou Andrews
Grammy-Nominated Creator of "Poetic Voice" & Inspirational Speaker
Fees
- Local: $55,001 - $75,000*
- US East: $55,001 - $75,000*
- US West: $55,001 - $75,000*
- Europe: $55,001 - $75,000*
- Asia: $75,001 and up*
Sekou Andrews
A school teacher turned actor, musician, two-time national poetry slam champion, entrepreneur, and award-winning poetic voice, any given day may now find Sekou keynoting at a leadership conference, helping a Fortune 500 company with brand messaging, or even performing pieces for Barack Obama in Oprah’s backyard. Sekou is the creator of Poetic Voice, a new, cutting-edge speaking category that seamlessly fuses inspirational speaking with spoken word poetry to make messages more moving and memorable. For over 15 years, Sekou Andrews has been helping the world’s largest organizations deliver relevant information with riveting inspiration through an innovative, unconventional category of speaking called “Poetic Voice.”
Johnny Cupcakes
Award Winning Entrepreneur, Brand Loyalty & Innovation Expert: Thousands Have Johnny Cupcakes Logos as Tattoos!
Fees
- Local: $20,001 - $35,000*
- US East: $35,001 - $55,000*
- US West: $35,001 - $55,000*
- Europe: Please Inquire
- Asia: Please Inquire
Johnny Cupcakes
How do you turn a t-shirt brand that’s sold from the trunk of a rusty car into a global, multi-million dollar business? Johnny Earle transformed Johnny Cupcakes into one of the world’s fastest growing independent businesses. Businessweek named him America’s No. 1 young entrepreneur, and he has been profiled by the New York Times, NPR, MTV, Forbes, Newsweek, the Boston Globe, and INC. By focusing on the customer experience (he wants buying a t-shirt to feel like your birthday), he created such a unique brand that consumers would (and do) line up around the block for his shirts.
Bring The Talent Of Our Customer Experience Speakers To Your Event
What do our customer experience speakers and your attendees have in common? They’re both looking for the newest and best ways to engage with their audience and provide them with superior customer service. With our customer service keynote speakers, your attendees will learn the newest ways to capture and keep customers returning to do business.
No matter what kind of customer experience speaker you’re after, our team at Leading Authorities, Inc. speakers bureau will help you discover the perfect fit for your event. That means taking your budget, theme, goals, and other factors into consideration when creating a customized recommendation list for you.
To get started, search through our customer experience keynote speakers’ profiles above or contact our team for more speaker information or to book a speaker for your next event or conference today!
To get in touch with a member of our team right away, you can also fill out the form below, email us at Contact@lauthorities.com, or live chat with our team online.
If you are looking for a specific speaker not listed above, we still encourage you to contact our team as we specialize in placing hard-to-find and in-demand keynote speakers from all around the world, which may not be listed on our website.