Ron Kaufman is an expert at building service cultures and the author of Uplifting Service! Kaufman explains the steps needed to engineer a service culture, while focusing on results and practical action. His extensive experience across industries are distilled into proven methodologies to help clients upgrade service performance and improve service culture.

Dr. Asher Hasan is the founder and CEO of NAYA JEEVAN, a social enterprise dedicated to providing low-income families in the emerging world with affordable access to high-quality healthcare. It acts as the world’s first HMO for the urban, working poor.He discusses social entrepreneurship and transforming lives and the world from the bottom up.