{"id":36618,"date":"2018-10-18T09:08:44","date_gmt":"2018-10-18T13:08:44","guid":{"rendered":"https:\/\/www.leadingauthorities.com\/blog\/3-experts-on-how-to-create-an-exceptional-customer-experience"},"modified":"2026-07-23T09:56:52","modified_gmt":"2026-07-23T13:56:52","slug":"3-experts-on-how-to-create-an-exceptional-customer-experience","status":"publish","type":"post","link":"https:\/\/www.leadingauthorities.com\/uk\/blog\/3-experts-on-how-to-create-an-exceptional-customer-experience","title":{"rendered":"3 Experts On How To Create An Exceptional Customer Experience"},"content":{"rendered":"\n

Increasingly we are all digital consumers\u2014and most of our businesses are selling online via apps or using social media.<\/p>\n

But what makes a great customer experience in 2019 and beyond? How should businesses be thinking about reaching consumers in today’s wired world? And, at what point should a positive digital experience be prioritized over an in-person one?<\/p>\n

Learn from the leaders in digital marketing what the rest of the economy can pick up from their experiences.<\/p>\n

3 customer experience Experts\u00a0<\/h1>\n

Here are three speakers who discuss creating an exceptional customer experience:<\/p>\n

  1. Alex Hunter<\/strong><\/a>,\u00a0Former Head of Online Marketing for Virgin Group<\/span><\/li>\n
  2. Steven van Belleghem<\/span><\/strong><\/a>,\u00a0Best-Selling Author, Professor, and Expert on the Future of Marketing and Customer Relationships<\/span><\/span><\/li>\n
  3. Andrew McMillan<\/span><\/strong><\/a>,\u00a0Principal at Engaging Services, Customer Service Expert, Former John Lewis Director<\/span><\/span><\/li>\n<\/ol>

    Here is more information about these expert speakers:<\/p>\n

    Alex Hunter<\/a>\u00a0
    <\/b><\/h2>\n

    Former Head of Online Marketing for Virgin Group<\/b><\/p>\n

    Alex served as Sir Richard Branson\u2019s right hand man, developing the Virgin Group\u2019s global digital strategy. Hunter draws on that incredible experience to share lessons about gaining new customers online, generating customer loyalty, viral word of mouth marketing and creating an experience that propels people to be brand ambassadors for life.\u00a0 |\u00a0\u00a0See more on Alex Hunter here<\/a>.<\/p>\n

    Steven van Belleghem<\/a>\u00a0
    <\/b><\/h2>\n

    Best-Selling Author, Professor, and Expert on the Future of Marketing and Customer Relationships<\/b><\/p>\n

    According to Van Belleghem, we are just now entering the third phase of digitization, where artificial intelligence will raise the bar in terms of customer experience. A former managing partner with a major online research consulting firm, Van Belleghem describes how to invest in the customer experience of the future and talks about the three new most important aspects of reaching customers online: hyper-personalization, faster than real-time customer service and the most user-friendly interfaces ever seen.\u00a0 |\u00a0\u00a0See more on Steven Van Belleghem here<\/a>.\u00a0<\/p>\n

    Andrew McMillan<\/a>\u00a0
    <\/b><\/h2>\n

    Principal at Engaging Services, Customer Service Expert, Former John Lewis Director<\/b><\/p>\n

    Andrew draws upon his three decades of experience at John Lewis as well as his recent consulting experiences to share insight on creating a distinct customer experience, leading teams and engaging employees. Believing consistency is key to reputation, and that the whole team must be brilliant with the customer, Andrew shares tactics for developing a distinct and differentiated customer experience as delivered through employees who embody your brand.\u00a0 |\u00a0\u00a0See more on Andrew McMillan here<\/a>.<\/p>\n

    Bring A Customer Experience Expert To Your Next Event<\/h1>\n

    To learn more about any of these speakers, or to check on any of their availability and fees for an upcoming event or meeting,\u00a0contact our team today<\/a>.<\/strong><\/p>\n

    If you are looking for a speaker who covers a specific topic or you want to see different types of speakers in consideration for one of your upcoming events, meetings, or conventions,\u00a0we can help<\/a>.<\/p>\n

    You can also fill out the form below,\u00a0email us<\/a>, call +44 203-440-4196, or\u00a0live chat<\/a>\u00a0with a member of our team right now\u00a0to get customized speaker ideas tailored for your program.<\/p>\n

    We would love to learn more about the goals and objectives for your next client event and can\u00a0quickly send you a curated list of speaker recommendations custom fit around your particular event theme, topic, audience, etc.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Increasingly we are all digital consumers\u2014and most of our businesses are selling online via apps or using social media. But what makes a great customer […]
    Read More »<\/a><\/p>\n","protected":false},"author":1,"featured_media":36619,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[19282,19304,19309,19346],"tags":[],"class_list":["post-36618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","category-marketing","category-teamwork","category-customer-experience"],"acf":[],"yoast_head":"\nBlog: 3 Experts On How To Create An Exceptional Customer Experience | LAI<\/title>\n<meta name=\"description\" content=\"Increasingly we are all digital consumers—and most of our businesses are selling online via apps or using social media. Learn from the leaders in digital marketing what the rest of the economy can pick up from their experiences. 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