Blake Morgan is a customer experience futurist and the author of three books on customer experience, including her latest, The 8 Laws of Customer-Focused Leadership: New Rules for Building Business Around Today\u2019s Customer. She was dubbed \u201cThe Queen of CX\u201d by Meta and named one of top 40 female keynote speakers by Real Leaders magazine.<\/p>\n
Blake is the host of The Modern Customer Podcast, a LinkedIn Top Voice, and a LinkedIn Learning instructor whose courses have reached thousands of professionals. She regularly contributes to Forbes and serves as a guest lecturer at Columbia University and the University of California, San Diego. She\u2019s also adjunct faculty for Rutgers\u2019 executive education MBA program.<\/p>\n
Blake has worked with leading brands including Amazon, Home Depot, Marriott, Coca-Cola, AT&T, and the Federal Reserve Bank. She lives in Southern California with her husband, their two children, and two dogs.<\/p>\n","protected":false},"excerpt":{"rendered":"