{"id":4122,"date":"2025-03-28T06:52:51","date_gmt":"2025-03-28T10:52:51","guid":{"rendered":"https:\/\/www.leadingauthorities.com\/speakers\/ross-shafer\/"},"modified":"2026-06-22T22:39:37","modified_gmt":"2026-06-23T02:39:37","slug":"ross-shafer","status":"publish","type":"speaker","link":"https:\/\/www.leadingauthorities.com\/uk\/speakers\/ross-shafer","title":{"rendered":"Ross Shafer"},"content":{"rendered":"

Ross Shafer is an Emmy-winning entertainer and business expert who\u2019s rescued 23 companies from bankruptcy. His 10 best-selling books include Nobody Moved Your Cheese, Customer Empathy, No More Customer Friction, and RATTLED.<\/p>\n

Ross has worked with 3,000+ clients, including Apple, Microsoft, Hilton, Toyota, and FedEx. His WOW vs. POW method has revolutionized how companies retain customers and improve satisfaction scores\u2014by eliminating pain points rather than relying on flashy extras.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ross Shafer is an Emmy-winning entertainer and business expert who\u2019s rescued 23 companies from bankruptcy. His 10 best-selling books include Nobody Moved Your Cheese, Customer […]
Read More »<\/a><\/p>\n","protected":false},"author":1709,"featured_media":4932,"template":"","meta":{"_acf_changed":false,"_links_to":"","_links_to_target":""},"continent":[19093],"gender":[19094],"hidden-keyword":[],"location":[136],"topic":[19095,19096],"speaker-type":[19097,19098,102],"class_list":["post-4122","speaker","type-speaker","status-publish","has-post-thumbnail","hentry","continent-north-america","gender-male","location-co","topic-humor","topic-inspiration-motivation","speaker-type-comedians","speaker-type-entertainment-acts","speaker-type-emcee-master-of-ceremonies"],"acf":[],"yoast_head":"\nSpeaker: Ross Shafer, Comedian, Actor, TV Producer | LAI<\/title>\n<meta name=\"description\" content=\"Ross Shafer a comedian, television writer\/producer, game show host, and keynote speaker. 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