Erica Keswin

Becoming a Great Human Leader in the Age of AI

Recent research by the Gartner Group found that “54% of managers suffer from work-induced stress” and “44% struggle to provide personalized support to their direct reports.” These findings directly impact your company’s bottom line as managers account for a whopping 70% of employee engagement. (Gallup) Workplace strategist, Erica Keswin, will provide leaders with a roadmap to help them navigate these challenges. In Becoming a Great Human Leader, Erica teaches participants how to lead with their humanity, grow and develop employees, and deepen employee connection and engagement—by being intentional. Erica brings a wealth of data-driven stories and case studies to this presentation, so attendees walk away with practical tips and tools that are not only good for people but are great for the bottom line.

Key Takeaways:

• Understand why the human stuff is the hardest stuff
• Learn how to connect your people to purpose, to others in the organization, and to their own development
• Know how to leverage technology, but also know when to put it “in its place”
• Adopt an intentional mindset
• Develop a Human Leader Action Plan

The ROI of IRL: How to Build a Strong Community in Your Hybrid Organization

Whether your employees are at work in real life (IRL) three days a week, three days a month or three days a year, your hybrid organization will benefit from creating a strong community. Since the US Surgeon General has made it clear that we are in the midst of an epidemic of loneliness and isolation, and hybrid work has only increased employees’ feelings of disconnection, it’s never been more important to design intentional community. And research shows that when employees feel more connected at work, their ability to do their job, the quality of their work, and a desire to go above and beyond all increase. [Eagle Hill Consulting] In this inspiring program, Erica will teach you how to create community at work, regardless of how often people meet in person. Erica will show you why a lack of intentionality is a recipe for resentment (and bad for the bottom line!) and guide you in creating moments that matter for your employees.

Key Takeaways:

• Learn how to get an ROI on your intentional IRL connection
• Understand the mental health implications of loneliness and isolation
• Know how to engage in curious conversations
• Adopt a connect-first mindset
• Develop a Human Leader Action Plan for creating moments that matter

The Hidden Power of Workplace Rituals: Increased Performance and Bigger Payoffs

Nearly everything we know about work has changed over the last five years. From new perspectives on mental health, to an increased demand for purposeful work, to general uncertainty, employees are asking their leaders for more. One recent survey from the American Psychological Association found that 93% of employees value meaning and stability at work. One of the most powerful tools modern leaders can use to address these new challenges is rituals. In this program, Erica shares the hidden power of workplace rituals and how to use them to create increased performance and bigger payoffs. How? Because rituals provide a sense of psychological safety and a connection to purpose—which boosts the bottom line.

Key Takeaways:

• Understand what rituals give us: psychological safety, purpose, and a boost in performance—aka the bottom line.
• Learn the magic question that will help identify your organization or team’s rituals (hint: it’s personal!)
• Know how, and why, to pay attention to the Moments that Matter
• Design your own rituals roadmap using Erica’s Ask, Reflect, Design, Assess framework