James Poulter
AI & Voice Technology Expert & Future of Work & Innovation Culture Speaker
- Built the world’s first safe social network for kids, scaling LEGO Life to 2M+ active users and launching viral digital campaigns, including a 1B-view partnership with GIPHY.
- Pioneered voice-first strategy in Europe, founding Vixen Labs, now part of House 337, to help global brands navigate the future of conversational AI.
- Delivers unique insights at the intersection of technology, ethics, and faith, drawing from leadership roles in digital innovation, advisory work, and his forthcoming book Talking Gods.
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About James Poulter
Download ProfileJames Poulter is a distinguished digital marketing professional and technology expert and Head of AI & Innovation at House 337 and is a thought-leader and speaker on Innovation Culture, the Future of Work and Emerging Technologies including AI.
A recognized authority in Conversational AI Technologies, James is the founder and CEO of Vixen Labs (one of the UK’s leading Voice Technology companies acquired by House 337 in 2023) and has extensive experience in the ethical use of AI, corporate deployment of advanced AI systems such as ChatGPT and GPT-4, and the integration of conversational AI into marketing and business strategies.
Previously as Head of The LEGO Group’s Emerging Platforms & Partnerships team as part of the Digital Consumer Engagement division, James pursued new technologies, platforms and partners to build digital consumer engagement with LEGO customers, shoppers and consumers on a global basis.
He previously was the Head of Social Media for LEGO’s social network for Kids, LEGO Life – which launched globally in 2017 and has since grown to over 2m active users regularly posting their content to the world’s first global and safe social network for kids.
As well as devising and developing social features such as LEGO Life’s emoji keyboard, custom characters and moderation systems, James oversaw the launch of LEGO’s global partnership with GIPHY leading the LEGO channel to accrue over 1 Billion GIF views in its first year.
Prior to joining LEGO, James worked for a number of the world’s leading marketing, advertising and public relations firms including Edelman and Ogilvy leading digital marketing, mobile and social campaigns both in EMEA and globally as well as new business efforts for clients such as Diageo, Unilever, Bose, PayPal, HP and Adobe.
James founded Vixen Labs one of Europe’s leading strategy consultancy and app development studio for voice assistants and conversational ai.
As the CEO and Co-Founder of Vixen Labs, James was instrumental in establishing the company as Europe’s leading full-service Voice Agency. Vixen Labs specializes in voice consultancy and design, assisting brands in leveraging voice-first technology and conversational interfaces for effective communication and promotion.
Outside of work James is an advisor to the Church of England’s digital board as well as well as a number of other charities, entrepreneurs and start-ups.
Speech Topics
Download TopicsThe Robots Are Coming
In this groundbreaking talk, JP Poulter guides organizations through the process of rewiring their teams for the AI age. Using his custom-developed “AI Nervous System” framework, JP provides a clear roadmap for integrating AI into your organization’s DNA, ensuring you’re not just ready for the future – you’re actively shaping it..
CTL – ALT- DEL
In this transformative talk, JP Poulter introduces a powerful framework for cultivating innovation within organisations. Using the familiar computer command “Ctrl, Alt, Delete” as a metaphor, JP guides leaders and teams through the process of reinventing their approach to innovation. This talk doesn’t just theorize about innovation—it provides a practical roadmap for embedding creativity and forward-thinking into your organization’s DNA.
Turn It Off And On Again: Rebooting Your Customer Experience for the AI Age
In this cutting-edge presentation, JP Poulter guides organizations through the process of reimagining and revitalizing their customer experience strategies for the AI-driven era. Using the familiar IT troubleshooting advice “Turn it off and on again” as a metaphor, JP demonstrates how to reset, reconfigure, and reboot customer interactions to harness the full potential of AI technologies.
2026 – Autonomous Connected & Enabled
In this presentation James takes you into the not too distant future to look at the real impact of new and advancing existing technologies and how they will impact individuals lives in a 24 hour period and what long term benefits they will bring.
Understanding the Innovator’s Mindset: A Guide for Business Leaders
In this talk, James Poulter—serial entrepreneur, agency owner, founder, advisor, and former LEGO employee—will take business leaders on a journey into the mind of the innovator. This session is designed to help leaders understand and support the entrepreneurs and creative thinkers within their organisations. By uncovering the unique traits, risk tolerances, and expectations of innovators, James will provide actionable strategies to cultivate an environment where these individuals can thrive and drive value for the organisation.
MASTERCLASS – EXECUTIVE CHAT MASTERY
The Executive ChatGPT Mastery course is a comprehensive 90-minute session designed to equip executives and professionals with the skills and knowledge to integrate ChatGPT into their daily workflows. This course will demonstrate how to leverage ChatGPT to enhance meetings, summarize and organize information, and function as a personal assistant. The session will emphasize ethical and mindful usage of ChatGPT, ensuring participants can confidently set up and utilize this tool in their work environments.
Big Ideas in 24 Hours
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