Linda Moir
Former Head of Virgin Atlantic Customer Service and London Olympic 2012 Head of Events Services
- The Magic Behind the London 2012 Games
- World-Class Customer Experience
- Unlocking High-Performing People
- Leading Through Transformational Change
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About Linda Moir
Download ProfileLinda Moir has worked in a number of high profile businesses that have developed extraordinary reputations for outstanding customer service. She led the front line Event Services team at the London Olympic and Paralympic Games where 15,000 volunteer Games makers hosted 9 million spectators. As Virgin Atlantic’s Director of In Flight Services she was responsible for the airline’s award winning service. She combines a unique background in HR and customer service management to deliver exceptional performance through people. She oversaw significant change at British Airways and was part of the team that steered NATS from public to private ownership.
Speech Topics
Download TopicsDiscover how Linda led 15,000 Games Makers to deliver an exceptional experience for 9 million spectators at the London 2012 Olympic and Paralympic Games, and the lessons in leadership, culture, and teamwork that apply to every organisation.
Learn what it takes to build world-class service from one of the leaders behind Virgin Atlantic’s award-winning customer experience, and how small moments can create lasting impact.
Explore how to inspire, engage, and empower people to perform at their best by creating a culture built on purpose, trust, and shared values.
Gain practical insights into navigating organisational transformation, maintaining employee engagement, and leading teams successfully through periods of significant change and uncertainty.
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