We all know that our relationships with consumers are changing quickly. From how to speak with consumers in emerging markets to how to use experiences to drive loyalty, these speakers help your organisation get ahead of the marketing challenges of the future:
- Steven van Belleghem, Best-Selling Author, Professor, & Entrepreneur
- Andrew McMillan, Principal at Engaging Services, Former Director at John Lewis, & Customer Service Expert
Here is more information about each of these speakers who discuss customer relationships.
Steven van Belleghem
Best-Selling Author, Professor, & Entrepreneur
With a focus on future trends and retail, Steven helps audiences rethink their strategies to meet and exceed customer expectations in a world where Amazon is the new standard. He is the author of Customers the Day After Tomorrow: How to Attract Customers in a World of AIs, Bots, and Automation. In thought-provoking, fast-paced presentations, he describes how to invest in the customer experience using consumer science, automated interfaces, and new management models.
Andrew McMillan
Principal at Engaging Services, Former Director at John Lewis, & Customer Service Expert
With an extensive background in customer service, Andrew draws on three decades experience in retail to share valuable insights on creating a distinct customer experience, leading teams, and engaging employees. Believing that customer-employee encounters should still be a primary marketing tool in a tech-savvy world, he helps audiences answer questions like, “How do your customers feel when they interact with front-line employees?” and “How do your customer experiences help differentiate your products in a crowded marketplace?”
Are you interested in learning more or booking Steven van Belleghem, Daniel Murray, or Andrew McMillan for your next event or meeting? Reach out to our team today.
To get in touch with us, you can call +44-203-440-4196 or live chat with a member of our team right now.
