Ron Kaufman on Customer Service
Founder of UP! Your Service
- Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine
- New York Times bestselling author of Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet
- Demonstrates how to upgrade service performance and exceed customer expectations
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Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than thirty years. His energetic keynote speeches and workshops have inspired millions.
He is author of the New York Times and USA Today bestseller, Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet, and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.
Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.
Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.
He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.
Ron resides in Singapore and travels widely to promote and realize a vision of
“Our world where everyone is educated and inspired to excel in service.”
VIRTUAL OFFERING: Serve well. Care more. Build trust
VIRTUAL OFFERING: How to Provide Service Excellence now that you #WFH
VIRTUAL OFFERING: Leading the Service-Focused Culture: Virtual Roundtable for the C-Suite
Uplifting Service: Exceeding Customer Expectations One Action at a Time. Providing superior service is essential to continued success in a competitive world but toomany executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly over customers’ rising expectations and immediately improve the quality of service delivered at all levels of the company.
Building Your Business with Service Partnerships: Making the Most of the Relationships That Matter. At the core of a service-focused company are strong internal and external partnerships. Listen to practical steps and easy-to-learn techniques that teams, cross-functional groups, internal service departments, and others can use to immediately get more cooperation from – and alignment with – the business relationships that matter the most.
Leading the Service-Focused Culture: Creating Superior Service from the C-Suite. The driving force of a service-focused culture is a group of inspired leaders who are convinced of and committed to the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision a reality.
Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage. Organizations with a powerful service reputation and a superior service culture attract and retain the best talent, achieve market leadership, and enjoy sustainable success. See why some organizations succeed beautifully while others fail miserably. Find out what works, what doesn’t, what your organization should do, and what you must avoid.
Extended Service Programs. Extended workshops and programs can be customized by Ron Kaufman for your group, including service strategy discussions, planning sessions, problem solving seminars, and execution-focused, results-generating workshops. Half-day to multiple-day event formats are designed to meet your needs, suit your requirements and achieve your service objectives.
- The Future of Service is Care
- Transforming Your Customer Experience
- Increasing Sales with Unbelievable Service
- Capturing the Power of Uplifting Service Culture
- Creating Sustainable Partnerships for the Future
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Ron’s passion for the customer is second to none. He invigorated and inspired 100 leaders across all of our Asian markets on our annual (virtual) conference. The feedback unanimously was first class. Our people took away new learning and were truly motivated to accelerate our brand ambitions around the customer.
Having successfully collaborated with Ron on a number of projects related to customer experience, service excellence, and sustainable growth. I certainly recommend his expertise to any organization that has ambitions to structurally evolve to address these complex topics.
Ron delivered awesome session to Microsoft attended by 300 managers, leaders, executives, and account team from countries worldwide. Very valuable call, content, excellent speaker. Ron is CLEARLY an expert in this area, and his experience was directly relatable to Microsoft's day-to-day work.
What I like most is Ron’s enthusiasm. He is obviously an expert on the subject. The content is enlightening. He kept me focused and engaged the entire time. And the intonation of his voice is fascinating! Such an enjoyable training for every member of our leadership team.