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Doug Lipp

Former Walt Disney Exec and President G. Douglas Lipp Associates
  • 30-year career at Walt Disney, overseeing the construction and operation of Tokyo Disneyland and leading corporate training initiatives at Disney HQ
  • Led a private consulting firm and think-tank called the Intercultural Relations Institute to help other multi-national organizations facing issues related to international teamwork
  • Served as chair of SACTO’s Pacific Rim Committee, resulting in millions of direct-investment dollars and hundreds of jobs for the region’s economy
  • Teaches organizations to develop and implement strategies for better leadership and management of diverse teams of professionals in the growing global business arena
Topics & Types
Customer Experience

Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it. Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling  Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees. Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.

Doug painstakingly researches and customizes each of his presentations. He underscores how a company’s current culture is affecting its business, and then provides insights and actionable ideas on how they can build an even better business based on leadership, teamwork and innovation. After his presentation, which includes experiential exercises and participant-centered activities, you will have a blueprint for creating and perpetuating a culture of significance unique to your organization.

30 Plus years at Disney. Doug enjoyed a unique career with Disney, beginning in 1981. Doug quickly rose up the ranks after starting as an intern and eventually was chosen to help train visiting Japanese executives in this philosophy before Tokyo Disneyland (TDL) opened. For two years, Doug helped manage both the construction and operations phases of TDL, including hiring and training more than 4,000 Japanese employees. Doug later penned the first of eight books titled the Success of Tokyo Disneyland which addresses the effects of culture on business. After completion of TDL in 1983, Doug returned to Disney’s headquarters to lead corporate training initiatives. Not only was the company preparing to release its first-ever PG-rated movie, but it was also experiencing change in leadership, away from a family-led business. Doug continued to work at Disney’s corporate office during this period of new leadership and strategic growth. When Doug is hired to speak about "Disney," "customer service," and "change,” he brings an intimate perspective from a time of historical significance at Disney.

Beyond Disney: Intercultural Think Tank & NEC Days. Doug decided to leave the Walt Disney Company to pursue his passion for researching and analyzing successful global corporations. After experiencing first-hand the successes and frustrations faced by international teams with the TDL project, Doug wanted to help other multi-national organizations facing issues related to international teamwork. Doug helped lead a private, Palo Alto-based consulting firm and think-tank called the Intercultural Relations Institute (IRI). Through IRI, Doug worked with international corporations, such as Procter & Gamble and Intel, to teach them to develop and implement strategies for better leadership and management of diverse teams of professionals in the growing global business arena.

After years of consulting Fortune 500 clients, Doug joined NEC, a major U.S.-based Japanese corporation. For the next seven years, Doug consulted NEC’s multi-national executives at their newly constructed semiconductor plant in Northern California. During this time, Doug also worked extensively with a local economic development group called SACTO (Sacramento Area Commerce and Trade Organization). As Chair of SACTO’s Pacific Rim Committee, Doug and the SACTO teams helped attract such companies as Kikkoman Soy Sauce, Gekkeikan Sake, and Mitsubishi Rayon to Sacramento, resulting in millions of direct-investment dollars and hundreds of jobs for the region’s economy.

The Birth of G. Douglas Lipp & Associates. Doug established his own training and consulting firm. G. Douglas Lipp & Associates. In the early years, G. Douglas Lipp & Associates primarily provided corporate training programs for long-term service and leadership projects for several large U.S. and Canada-based clients. In 1994 and 1995, Doug tested the public’s interest in his wealth of Disney and Corporate America knowledge by conducting a series of public seminars. This success, along with two books on service excellence and leadership, led to demand for keynote speeches and his compelling message. Since 1995, Doug has given more than 1,500 keynote presentations to 500,000 attendees on five continents.

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Location/Travels from: CA
FEES
Local
$10,001 - $20,000*
US East
$10,001 - $20,000*
US West
$10,001 - $20,000*
Europe
$20,001 - $35,000*
Asia
$20,001 - $35,000*

* This specific fee falls within this range. Ranges are presented as a guideline only. Speaker fees are subject to change without notice.
For an exact quote, please contact your Leading Authorities representative.

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