Erica Dhawan

The Empathy Advantage: A Playbook For Leading Modern Teams. We live in a culture defined by a distinct empathy deficit: The boss who constantly emails you are “wrong”—but never shows you how to correct those mistakes. The colleague who mansplains you to death in every conference call and has no interest in what you have to say. The team member who won’t stop looking at her phone as you share sensitive information during a meeting. 

Why is empathy today at such a low point? You can credit various factors, including fewer face-to-face interactions, an ever-accelerating pace of change and an increasing number of global teams working remotely. These and other elements make it harder for any of us to understand and meet the unspoken needs of others. Teams have it especially hard. The more digitized teams become, and the more we interact online, the greater the need for empathy becomes to balance distances and misalignments and foster inclusivity and belonging.

How do we actively generate empathy in organizations? How do we bring people together, and make individuals feel genuinely emotionally connected, full-fledged members of the teams that have become the DNA of today’s organizations—teams that are virtual, global, multigenerational and matrixed? 

In this keynote / workshop program, attendees will learn to activate the Empathy Advantage, a playbook for leading empathic teams today. With a combination of engaging stories, science, and practical tools, it shows readers how to cultivate greater empathy across teams, ultimately creating cultures of connection, collaboration and high-performance. Among other things, The Empathy Advantage teaches readers how to operationalize empathy with:

• Simple ways of seeing the world as others do
• Rules of thumb to avoid misunderstanding, ambiguity and rushes to judgment (or what we call, reading digital body language)
• Signals that show others you understand their feelings and hear their ideas
• Tools to diffuse tensions, bring an end to conflicts and create lasting connections

Get Big Things Done: Unleash Your Connectional Intelligence. We typically associate success and leadership with smarts, passion and luck. But in today’s hypercompetitive world, even those gifts aren’t enough. Strategist Erica Dhawan argues that the game changer is a thoroughly modern skill called Connectional Intelligence (CxQ). Virtually anyone can maximize his or her potential, and achieve breakthrough performance by developing this crucial ability. This dynamic keynote helps audiences understand the practice of using connectional intelligence as the key to professional success and leadership in the 21st century. They learn from real-life stories and leave with an action plan to become a power player in your organization.

Learning outcomes include:

• How anyone can excel not just through skills and smarts, but through Connectional Intelligence
• Keys to leveraging your networks and connections, and creating contagious positive results
• Successful tactics used to address connectional overload and in changing turbulent times
• How leaders create deep connections of fierce loyalty and respect from their team and customers how connectionally intelligent leaders outperforme the competition and create remarkable results Now it’s your turn to leverage the secrets of the people using connectional intelligence. It’s your turn to “Get Your Big Things Done.” You’ll be surprised at just how easy it is.

How To Build A Connectionally Intelligent Organization. Connectional Intelligence (CxQ) helps organizations accelerate and sustain the capability to drive breakthrough innovation and results by harnessing the power of relationships and networks. In our new world of an embedded digital, global infrastructure that connects all of our lives, the power of connectional intelligence holds exponential and previously untapped potential for breakthroughs in ways we can barely begin to imagine in the workplace. To harness CxQ, we have to work with the future workforce differently – because they are ahead of the rest of us in harnessing connective capacity.

In this keynote, Erica Dhawan shares insights into how leaders can bring out the connectional intelligence of their employees and utilize the talents that different silos, cultures, and generations all bring to the table. This is a powerful, interactive presentation for leaders who seek to breakthrough generational friction, drive innovation, shift company culture, and transform the untapped connectional intelligence of their entire workforces.

Learning objectives of this talk include:

• Understand the resources each employee brings to the workplace
• Decode the connectional capacity of each generation and culture and use that knowledge to significantly improve innovation
• Transform workforce conflicts into growth points
• Create processes designed to maximize the ability to connect people, ideas, and resources for breakthrough results

How To Maximize Value From Millennials. Millennials are the rising generation in the workforce today, and Dhawan reveals the No. 1 key to determining their workplace performance: Connectional Intelligence (CxQ). For millennials, engagement with different kinds of connection is not just about social media – it’s embedded in all aspects of their daily life and work. This engagement enables them to realize exponential results from CxQ, leading them to drive growth, streamline costs, and improve the overall performance of their organizations. The way to acquire, engage, and retain top millennial talent to generate fast results is to stop with the play and perks. Instead, put their fundamentally different, powerful, radical, and disruptive connectional intelligence to work. This presentation (and/or workshop) decodes the millennials’ employment mindset, reveals how to maximize millennials’ recruitment, retention, and performance, and offers specific actions to unleash their Connectional Intelligence.

Preparing For The Global Workforce.

Marketing To Millennials.

Continue Reading »