Melissa Swift

U.S. Transformation Leader at Mercer and Future of Work Expert

Melissa Swift Speaker
  • Workforce transformation leader at Mercer advising organizations on people-focused transformations to enhance the workplace experience
  • Led global workforce transformation at Korn Ferry, helping top companies reshape their organizations, and led sustainability and cleantech transformation at Deloitte
  • Views workplace transformation through a humanist lens backed by data to position organizations for the future of work
  • Through humor, pragmatism, and data, she leads thought-provoking discussions on the world of work and ways to create better results for organizations and employees

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A passionate advocate for a more human way of working, Melissa Swift is a seasoned HR thought leader and consultant who serves as U.S. transformation leader at Mercer, a global human resources and wealth management consultancy dedicated to helping organizations explore new ways to reinvent work and the employee experience, drive performance and business results, and create a sustainable competitive advantage. She partners with clients to help power their workforces for more innovative, higher-performing futures. Her work spans across industries and geographies and tackles issues ranging from attracting and retaining top talent in the labor crisis to reshaping organizations for greater nimbleness and building futuristic capabilities among today’s employees. She leverages thoughtful data analytics, a humanist view, and a healthy dose of pragmatism to create extraordinary outcomes for organizations.

Exclusively represented by Leading Authorities speakers bureau, Swift draws from her experiences reshaping organizations for the future of work and the changing labor market using data-driven insights to provide audiences with an essential framework for successful, people-focused transformation. She uses humor, a dash of history, and unexpected statistics to challenge audiences’ beliefs about the world of work and outlines how to spur productivity and create happier working lives by reconciling and finding common ground between employees’ and employers’ deepest needs. Tapping into inspiration from sources ranging from labor market data to the movie Office Space, she weaves together a compelling, practical account of how transforming work doesn’t have to be the daunting task it often appears to be.

At Mercer, Swift leads the consultancy’s transformation practice for North America, which brings together advanced workforce analytics, empathetic employee research, and innovative skills analysis to redefine how organizations think about the humans that power their business. Prior to Mercer, Swift was senior client partner at Korn Ferry where she led the firm’s global workforce transformation practices and partnered with their largest accounts to imagine, architect, and evolve their workforces to be equipped for continuous change. Across her diverse career, she has also founded a research institute on leadership of the future for Russell Reynolds Associates, launched two ESG practices at Deloitte, and conducted landmark carbon credit trades for Deutsche Bank.

Widely recognized as an authority on the human side of workplace transformation, Swift serves as a trusted advisor to C-suite executives at large organizations and has been a leading voice on reshaping work in the pandemic era. She is currently writing a new book, titled Work Here Now: Think Like a Human and Build a Powerhouse Workplace, which explores 100 practical strategies to get to a more human future of work. Her research has been published in Harvard Business Review and The Wall Street Journal, and her insights have been quoted in Newsweek, The Washington Post, The Economist, Axios, and more. In addition to being a lead contributor to The Enterpriser’s Project, she has also appeared on NPR and Al-Jazeera English, has been featured as one of Twitter’s “20 Digital Transformation Leaders to Follow” and named a “Top Influencer on the Future of Work” by Onalytica.

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Speaker Video

Melissa Swift: How to Build a Powerhouse Workforce

How Companies Can Foster Digital Culture

Social Responsibilities Effect on Company Culture

What’s behind the US labor shortage?

The Future of Work and the Transitioning Labor Market

Leading Workforce Transformation. Over the last few years, work, workforces, and workplaces have all been disrupted seismically. Labor markets are in crisis with no relief on the way, and employees continue to embrace remote work even as organizations try to call them back to the office. New skills and ways of working continue to be needed, and leaders struggle to meet the challenge. In this talk, Mercer U.S. transformation leader Melissa Swift combines data from her research with her experiences advising organizations of all sizes and industries on complete, people-oriented redesigns to demonstrate evidence-based, empathic strategies to truly transform work — yielding greater productivity and happier employees. Equally innovative as she is pragmatic, Swift addresses how creating a more human workplace — by reshaping everything from how we measure performance to how leaders behave to digital transformation strategy — creates the best experience for all.

A More Human Future of Work. When we think about the future of work, we often think robots and AI. But it’s so much more than that — it’s about how we truly change the ways humans work, today and tomorrow. Mercer U.S. transformation leader Melissa Swift is an HR thought leader and consultant who top companies turn to for sought-after strategies and tactics for reshaping their workforces for the future. In this forward-looking discussion, she takes audiences on a journey into the future of work. Addressing everything from “couples’ counseling” for humans and technology, to creating a high-functioning hybrid workforce and changing the game on recruiting top talent, Swift explains the dramatic shifts workplaces are making in this time of disruption. She draws from a library of 100 strategies for a more human future of work, and outlines ways leaders can shape their futures to create better results for their companies, better experiences for their people, and a positive impact on society.

How to Lead Diverse Workplaces. One of the keys to successful workplace transformation and powering high-performing teams is creating an environment that elevates diverse team members and empowers their collaboration and input. In this talk, workforce transformation leader Melissa Swift provides an evidence-based analysis on the reasons why organizations that are intentional in meeting the needs of their diverse team members are better positioned to thrive in the future of work, as well as actionable steps for leaders to unite team members of all backgrounds around a shared purpose.

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