Innovative Service Keynote Chip Bell
- A world-renowned authority on customer loyalty and service innovation, Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice within their businesses
- Has helped many Fortune 100 companies dramatically enhance their bottom line and marketplace reputation through innovative customer-centric strategies
- In 2021, for the seventh year in a row, has been ranked in the top ten keynote speakers in the world on customer service by Global Gurus
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Chip R. Bell is founder and senior partner with the Chip Bell Group and manages their office near Atlanta. A renowned keynote speaker, his consulting firm focuses on helping organizations create a culture that supports long-term customer loyalty and service innovation. Prior to starting CBG, he was Director of Management and Organization Development for NCNB (now Bank of America). Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University. Additionally, he was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and a guerilla tactics instructor at the Army Infantry School.
Chip is the author or co-author of several national and international best- selling books including Take Their Breath Away: How Imaginative Service Creates Devoted Customers; Customers as Partners: Building Relationships That Last; Magnetic Service; Managing Knock Your Socks Off Service, and Kaleidoscope: Delivering Innovative Service That Sparkles. His newest book is the best-selling Inside Your Customer’s Imagination which won a 2021 Axiom Business Book Award. It was the #1 best-selling book on Amazon for books on business innovation.
He has appeared live on CNBC, CNN, ABC, Fox Business Network, Bloomberg TV, NPR; his work has been featured in the Wall Street Journal, Fortune, Forbes, Bank Marketing Journal, Inc. Magazine, Entrepreneur Magazine, Financial Times, Money Magazine, CEO Magazine, CEO World Magazine, and Businessweek. Global Gurus in 2023 ranked him for the ninth year in a row among the top ten keynote speakers in the world on customer experience—two years in the #1 slot.
Chip logs thousands of miles a year speaking to organizations on long-term customer loyalty and innovative service. He has served as a consultant or trainer to such major brands as Microsoft, USAA, Exxon/Mobil, Cadillac, Duke Energy, Ritz-Carlton Hotels, IBM, Marriott, True-Value, McDonald’s, GE, Harley-Davidson, Best Buy, Lockheed-Martin, Allstate, and Verizon. In the financial services sector, he has done keynotes for J.P. Morgan Chase, Bank of America, Key Bank, U.S. Bank, AgriBank, Capital One, American Farm Bureau Federation, and many others.
On a personal note, he has been married for 50 years to Dr. Nancy Bell, a family law attorney and college professor. He enjoys traveling, flyfishing, classic country music, spending time with his three granddaughters, and talking long walks on the 400-acre farm he inherited from his parents when they passed away.
Innovative Service: Strategies for Creating Growth and Bottom-Line Impact. Service innovation paves the way for a “take their breath away” experience that can overcome customer resistance to price during challenging economic times. It requires a contemporary understanding of “responsible freedom” (empowerment) plus leadership practices drawn from the R&D/inventive world. Based on Bell’s best-selling books, Kaleidoscope and Sprinkles, this lively, provocative session draws on his more than 25 years working with top leaders from the world’s leading brands to help them stay ahead of the competition by maintaining service innovation strategies. Attendees leave with countless cutting-edge techniques for either reinventing or reigniting the service experience they deliver to those they serve. Frontline employees gain competence and courage to start innovating; leaders gain insights and wisdom in ways to add creativity to their practices and ingenuity to their culture.
Leading a Customer-Centric Operation. If ten years ago you had invested $100 in a fund made up of the most customer-centric companies in the U.S. (according to the American Customer Satisfaction Index), your investment today would be worth over $650. A similar investment in the S&P 500 would net you only about $150 over ten years. Operations that put customers in the center of planning and execution attract the best employees and retain the best customers. They are repeatedly listed on Fortune Magazine's “100 Best Companies to Work For.” Chip Bell has worked with many of the most customer-centric operations--Ritz-Carlton Hotels, USAA, AMEX, Marriott, True Value, Harley-Davidson--and shares secrets of what makes them successful. This provocative and powerful keynote can be tailored for first-line supervisors to senior executives. It provides the insights and tools for creating experiences that turn satisfied customers into loyal advocates.
Customers as Partners: Building Profitable Professional Relationships That Last. Distinctive service in the professional or B2B world can be vastly different than the approach used by a retailer to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise like law or accounting, the path to success has become a long-term, profitable relationship, not just a glitzy experience. Research convincingly demonstrates it is the depth of the relationship, not just the quality of the product or expertise, which retains the relationship. Based on his international best-selling book Customers as Partners, Bell’s insightful, fresh program provides audiences with compelling, yet practical tools, tips and techniques for building profitable relationships that last.
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